We’ve gone mobile! After many months of development and testing, I’m pleased to announce the launch of Malwarebytes Anti-Malware Mobile.
If you’re like me, you can’t imagine living without your phone. It’s a social link, a necessary time waster, a business tool, and sometimes I even make calls with it.
So our team of developers and malware researchers built an Android mobile security app for our needs. The Malwarebytes way. We wrote all our own code and built our own malware signature database from scratch. That way we knew that the database was accurate and relevant. And we included only the essential security features—the native Android Device Manager now takes care of all the phone location features typically found in mobile security products, so it didn’t make sense add those. The core is anti-malware, with a couple other features that can detect apps that are violating your privacy or tracking your physical location.
And it’s just in time. Mobile malware increased by 614 percent over the past year according to some analysts. And that’s to be expected!
I wanted a lean, powerful app that beat the bad guys. And it had to be free. I think we pulled it off. But, more importantly, what do you think?
Download from Google Play at http://mwb.to/MMobile
Learn more about it here. Read the full press release here.
Over the last several years, we’ve had techies asking for their own version of Malwarebytes Anti-Malware. Allow me to introduce Malwarebytes Techbench.
If you service computers for a living, this tool will make your day a little easier. Simply plug in the Malwarebytes Techbench USB stick, check a few boxes, and it detects and removes malware automatically. It will even install a copy of Malwarebytes Anti-Malware if you so choose.
And this is just the beginning. Malwarebytes Techbench is a work in progress, and we’ll be adding more tools and features, at no extra cost, based on your feedback. This is a different format for us—it’s the only product we offer that can be used to fix PCs without buying individual licenses—so, please, do tell us what does and doesn’t work for you. You’ll see enhancements in every rev.
Basically, this is the tool that I wanted but didn’t exist when I was a tech. Best of all, it costs only roughly $1 per day at the special introductory price. If you do multiple malware removals per day, you know just how inexpensive that is.
Did I mention it also comes with an awesome lanyard?
Visit the product page here to learn more or to buy Malwarebytes Techbench. Read more about it in our press release here.
In the past, Malwarebytes Anti-Malware has detected only PUPs, or Potentially Unwanted Programs, that were mostly harmful and deceiving. Our users expected more and so we’ve revised our policy to include PUPs in our database that most of our users find annoying or misleading. Within the next few days, detection for many new variants will be added.
Malwarebytes feels most of our users have no knowledge that these PUPs were installed and would like them removed. Several thousand forum posts and support tickets confirm our standpoint. Ranging from difficult to uninstall applications to software that makes you opt-out, we’ve had enough of it all!
We invite all antivirus companies to join our fight, not only against malware, but also against unwanted and undesirable software. The only way we will make a difference is collectively.
It’s been a rough week here at Malwarebytes, and I’m sure for many of you as well. We’ve spent the entire week focused on supporting the users affected by Monday’s false positive, as well as implementing systems to prevent this type of problem from ever happening again. If you have not yet received help, please route everything to our support team so we can reach out to you — the forums aren’t an ideal place to track responses, and once you’re in our helpdesk system we can help you more quickly.
With that said, I’d like to take a closer look at what we’ve done to prevent false positives in the future.
1. We’ve installed a false positive shim server. This server will have virtual machines running a wide range of different configurations and operating system versions, to mirror the range of setups our customers run. Before an update gets pushed out, it will be tested on this server, on every configuration. If a false positive is detected, it will prevent our research team from uploading a database update.
2. We’ve modified the tools that compress and encrypt our definition updates. The false positives on Monday were not traditional, they were caused by a corrupted file that our encryption tool did not flag. We’ve made immediate changes to the tool and are testing it with a roll-out date to the entire research team by the end of the week.
3. We’ve started hiring for our support team. While I am proud of how our support team handled the situation, they were, and still are, very overwhelmed. We realize that Malwarebytes needs to scale proportionally as a team and the support team needs more members. We’re going to reach out to our community and hire additional forum members as well.
4. Phone support has been on our plate for quite some time. We’ve been exploring several different options and approaches. This incident has opened our eyes to how important this really is and we’re taking all the steps necessary to make it happen.
We remain fully committed to providing the top quality products you expect from Malwarebytes and to earning and keeping your trust.
It saddens me to report that at around 3 PM PST yesterday, Malwarebytes released a definitions update that disabled thousands of computers worldwide. Within 8 minutes, the update was pulled from our servers. Immediately thereafter, users flocked to our support helpdesk and forums to ask us for a fix.
I want to offer my sincere apology to our millions of customers and free users. I started this company because I thought everyone was entitled to malware-free computing. We acted overzealously in that mission and realize far superior procedures around updating are needed. More was expected of us, and we failed.
So what’s my promise to you? Working day and night, we are commissioning several new resources to stop this from happening again. We are building more redundancy to check our researchers’ work and improving our peer review.
Here’s what we’ve done to address the issue. We immediately wrote a tool to fix the issue and published instructions on our forums. If you are affected by the issue, please visit the page. If you need assistance or are uncomfortable performing the fix manually, please contact our support team. We have our entire support staff answering tickets feverishly. Tickets are being answered within an hour, and we will reach out to you by phone if e-mail support is not enough.
Please, once again, accept an apology on behalf of our entire company. Let’s get you fixed up and back to a malware-free existence!