Tech Support Scams – Help & Resource Page

October 4, 2013 | BY

open quoteHello, we are calling from Windows and your computer looks like it is infected. Our Microsoft Certified Technician can fix it for you.

Sound familiar? Whether you have just been scammed or simply want to find out more on the topic, you have come to the right place.

Tech support scams are a million-dollar industry and have been around since 2008. Every single day, innocent people are tricked into spending hundreds of dollars on non-existent computer problems.

There is no sign of these scams slowing down despite several actions taken by the Federal Trade Commission.

Perhaps even worse, companies right here in North America are now pulling the same tricks and taking advantage of existing and prospect customers replying to online ads.

The purpose of this page is to gather all the information we have collected over time into one place which you can use as a goto resource when you need it.

How it all begins

Cold calls from fake Microsoft (etc) agents

phoneUsually from India and operating out of boiler rooms, these scammers call people in the U.S, Canada, the UK, and Australia whom they find in the phone directory.

The scam is straightforward: pretend to be calling from Microsoft, gain remote control of the machine, trick the victim with fake error reports and collect the money.

If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up. Scammers like to use VoIP technology so their actual number and location are hidden. Their calls are almost free which is why they can do this 24/7.

As per Microsoft:

You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.

Toll-Free Numbers (TFN) for fraudulent tech support companies

fakewarningLocated in India but also in the US, these companies heavily advertise on popular search engines as well as websites with high traffic. People call them for assistance and get fooled with similar techniques employed by Indian cold callers.

Another source for these companies comes from some of their existing customers or customers of parent companies sent to them. The remote technician upsells the customer who only came to activate their software but ends up forking hundreds of dollars on “Windows support”.

Fake pop ups claiming your computer is infected (reminding of FakeAV) are used by scammers to reel in innocent victims.

If you decide to call in for remote computer assistance, you need to be very careful about which company you are going to deal with. Simply picking the top ad on a search results page could end very badly.

Unfortunately, the company or technician being from the US is not a guarantee for honest service. Many businesses in the US are using dirty tricks to take advantage of people, with the unsavvy and elderly as their prime targets.

supportmeIf you don’t feel comfortable doing this online, brick and mortar computer repair shops are a good alternative.

Remote access

The ‘technician’ requests to have remote access to your computer (taking control of it) and may use one of the following programs. Note that these applications are perfectly legitimate, however, it is important to remember that if you run remote login software you are effectively giving a complete stranger total control of your computer.


Tricks used by scammers

Once logged into your computer, the remote technician will attempt to trick you by fabricating errors or even viruses on your computer. They like to use the default Windows tools and turn them against you, hoping you’ll get scared and follow up their directions.

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Getting help (damage control)

Getting scammed is one of the worst feelings to experience. In many ways you feel like you have been violated and are really angry to have let your guard down. Perhaps you are even shocked and scared and don’t really know what to do now. The following tips will hopefully provide you with some guidance.

If you already let them in

  • Revoke remote access (if unsure, restart your computer). That should cut the remote session and kick them out of your PC.
  • Scan your computer for malware. The miscreants may have installed password stealers or other Trojans to capture your keystrokes. Use a program such as Malwarebytes Anti-Malware to quickly identify and remove threats.
  • Change all your passwords (Windows password, email, banking, etc).

In some cases (you did not pay or called them names), scammers will seek revenge on your machine. Here are some things they might try and what to do to recover from them:

  • Master password lock out

There are various ‘hacks’ to reset that password. One method is to use a Linux boot CD to mount Windows and then use the chntpw utilty. It is described here.

  • Missing software drivers

First, try to do a System Restore. If it fails, you should be able to reinstall them by going to the manufacturer’s website and download the appropriate driver.

  • Missing files

First, try to do a System Restore. If it is not available, check for backups you may have made and stored somewhere else. As a last resort, there are programs that can scrape your hard drive and attempt to recover the missing files.

If you already paid

  • Contact your financial institution/credit card company to reverse the charges and keep an eye for future unwanted charges.
  • If you gave them personal information such as date of birth, Social Security Number, full address, name and maiden name you may want to consult the FTC’s website and report identity theft.

Fighting back

Report the scam

Report misleading ads comprises a group of Internet industry leaders that have come together to work toward a common goal: Protect people from malicious online advertisements and deceptive practices.” Report misleading ads here.

Shut down their remote software account

  • Write down the TeamViewer ID (9-digit code) and send it to TeamViewer’s support (they can later on block people/companies with that information)
  • LogMeIn: Report abuse

Spread the word

You can raise awareness by letting your friends, family, and other acquaintances know what happened to you. Although this may be an embarrassing experience if you fell victim to these scams, educating the public will help someone caught in a similar situation and deter further scam attempts.


While hanging up is the safest thing to do when you get a cold call, some people have gone on a mission to expose those scammers. While we don’t endorse this behaviour, if you do have information to share, please let us know and we will update this page with any new relevant details.

Tech Support Blacklist

This list is being updated on a regular basis from our own investigations as well as from tips we receive from our readers. There are two main objectives with that list:

  • To protect people who are about to call for tech support assistance and want to make sure the company has not already been listed.
  • To provide assistance to victims that have already been conned and are googling the phone number they called or company they interacted with.

If a company is listed below, it meets at least one of the following criteria:


  • #1 Pretends to be working for Microsoft, ‘Windows’ or Malwarebytes.
  • #2 Uses misleading tactics to force a sale (see an example here).
  • #3 Finds viruses, malware or an infection on a perfectly clean system.
  • #4 Validates a fraudulent popup or page as legitimate (see an example here).

Companies Blacklist (scroll)arrows

Company name and aliases: Geeks Technical Support LLC
Phone number(s): 1-855-217-4635 
Affiliate(s): N/A 
Remote control software: LogMein
Payment processor: N/A
Reason for blacklisting: #1, #2, #3, #4
Incident date: 10/02/2015
Incident ID: 0000045
Company name and aliases: Thy Tech Support
Phone number(s): 1-855-596-2695 
Affiliate(s): N/A 
Remote control software: TeamViewer
Payment processor: N/A
Reason for blacklisting: #2, #3 
Incident date: 07/17/2015
Incident ID: 0000044
Company name and aliases: TweakBit (AKA Tech Live Assist) ** {no longer blacklisted) as of 07/24/2015 **
UPDATE (07/24/2015): We were contacted by a representative from Tech Live Assist who apologized for the incident and promised to conduct a more thorough training for new hires. As always, we will be monitoring the situation should another complaint or incident arise.
Phone number(s): 1-800-910-8801 
Affiliate(s): N/A 
Remote control software: LogMeIn: 595335 
Payment processor: SafeCart (RevenueWire) 
Reason for blacklisting: #2, #3 
Incident date: 06/24/2015 
Incident ID: 0000043  

Company name and aliases: OMG Tech Help 
Phone number(s): 855-316-8324 
Affiliate(s): N/A 
Remote control software: LogMeIn: 642695 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 07/21/2014 
Incident ID: 0000025  

Company name and aliases: HPC Techs LLC 
Phone number(s): 1-855-287-7723 
Affiliate(s): N/A 
Remote control software: LogMeIn: 337241 
Payment processor: N/A 
Price: $577 
Reason for blacklisting: #1,#2,#4 
Incident date: 05/27/2015 
Incident ID: 0000042
Company name and aliases: Your 365 Tech Support
Phone number(s): 1-800-016-228
Affiliate(s): N/A
Remote control software: LogMeIn: 302621
Payment processor: N/A
Price: $440
Reason for blacklisting: #1,#2
Incident date: 05/20/2015
Incident ID: 0000041
Company name and aliases: Tech Support Experts (could be linked to MyTechGurus)
Phone number(s): 1-844-203-7977
Affiliate(s): N/A
Remote control software: LogMeIn: 953851
Payment processor: N/A
Price: $499
Reason for blacklisting: #1,#2,#3,#4
Incident date: 05/07/2015
Incident ID: 0000040
Company name and aliases: Microtek Support 
Phone number(s): 1-800-961-7506 
Affiliate(s): N/A 
Remote control software: LogMeIn: 880157 
Payment processor: N/A 
Price: $499 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 04/09/2015 
Incident ID: 0000039
Company name and aliases: MyPCTech24 
Phone number(s): 1-888-831-6421 
Affiliate(s): N/A 
Remote control software: LogMeIn: 424826 
Payment processor: N/A 
Price: $299 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 02/10/2015 
Incident ID: 0000038
Company name and aliases: Yoda Care 
Phone number(s): 1-877-228-1097 
Affiliate(s): fake pop up 
Remote control software: LogMeIn: 752681 
Payment processor: N/A 
Price: $320 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 01/23/2015 
Incident ID: 0000037

Company name and aliases: OneBit IT 
Phone number(s): 1-844-663-2484 
Affiliate(s): N/A 
Remote control software: LogMeIn: 930301 
Payment processor: N/A 
Price: $350 
Reason for blacklisting: #3 
Incident date: 01/22/2015 
Incident ID: 0000036

Company name and aliases: iTech Expert 
Phone number(s): 1-844-823-6218 
Affiliate(s): N/A 
Remote control software: TeamViewer 
Payment processor: N/A 
Price: $369.99 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 01/12/2015 
Incident ID: 0000035

Company name and aliases: Tech World Wide Helpdesk 
Phone number(s): 1-844-774-9453 
Affiliate(s): N/A 
Remote control software: LogMeIn id# 157441 
Payment processor: N/A 
Price: $369.99 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 01/05/2015 
Incident ID: 0000034

Company name and aliases: LiveTechOnCall, Live Tech On Call, AVIVO LLC 
Phone number(s): 1-888-456-7041 
Affiliate(s): N/A 
Remote control software: TeamViewer 
Payment processor: N/A 
Price: $509.97 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 12/10/2014 
Incident ID: 0000033

Company name and aliases: American Tec Help 
Phone number(s): 1-800-984-9830 
Affiliate(s): N/A 
Remote control software: LogMeIn: 
Payment processor: N/A 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 11/06/2014 
Incident ID: 0000032

Company name and aliases: ProcomSupport247 
Phone number(s): 1-866-456-2763 
Remote control software: LogMeIn: 162225 
Payment processor: FreshBooks 
Reason for blacklisting: #1,#2,#3,#4 
Incident date: 09/04/2014 
Incident ID: 0000031

Company name and aliases: Fast Fix 123 
Phone number(s): 1-800-832-3088 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #3 
Incident date: 08/22/2014 
Incident ID: 0000030

Company name and aliases: Cump Tech Media Pvt Ltd 
Phone number(s): 1-855-209-0559 
Remote control software: LogMeIn: 186024 
Payment processor: CheckOut LTD 
Reason for blacklisting: #2, #3 
Incident date: 07/31/2014 
Incident ID: 0000029

Company name and aliases: E-Racer Tech (Clean IT PC) 
Phone number(s): 1-855-486-1800, 1-877-648-7339 
Remote control software: LogMeIn: 432039 
Payment processor: N/A 
Reason for blacklisting: #2, #4 
Incident date: 05/28/2014 
Incident ID: 0000028

Company name and aliases: Ecomputer Support 
Phone number(s): 1-877-360-0594, 1-855-820-8680 
Affiliate(s): N/A 
Remote control software: LogMeIn: 432039 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 07/23/2014 
Incident ID: 0000027

Company name and aliases: OMG Tech Help 
Phone number(s): 855-316-8324 
Affiliate(s): N/A 
Remote control software: LogMeIn: 642695 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 07/21/2014 
Incident ID: 0000025

Company name and aliases: SysCare247 
Phone number(s): 213-260-2279 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000024

Company name and aliases: 247 Support Experts 
Phone number(s): 1-888-221-1582 
Affiliate(s): N/A 
Remote control software: LogMein: 146794 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 07/14/2014 
Incident ID: 0000023

Company name and aliases: Affiliated Help {no longer blacklisted) 
Incident ID: 0000022 
Note: Company is willing to clean up its act and has therefore been delisted.

Company name and aliases: aolrisk 
Phone number(s): 1-855-666-8849 
Affiliate(s): N/A 
Remote control software: LogMeIn: 770772 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000021

Company name and aliases: Condis Services 
Phone number(s): 1-888-221-6490 
Affiliate(s): N/A 
Remote control software: ISL: 19834912 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 06/17/2014 
Incident ID: 0000020

Company name and aliases: PC Tech Clinic 
Phone number(s): 1-855-486-4411 
Affiliate(s): N/A 
Remote control software: LogMeIn: 152903 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 06/17/2014 
Incident ID: 0000019

Company name and aliases: Comlogic 
Phone number(s): 1-888-930-1033 
Affiliate(s): N/A 
Remote control software: N/A
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000018

Company name and aliases: 1844desktop 
Phone number(s): 1-884-337-5867 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000017

Company name and aliases: All In One Tech Support 
Phone number(s): 1-800-487-9456 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000016

Company name and aliases: Internet Security Protect 
Phone number(s): (020)-3289-1596 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000015

Company name and aliases: iMax Support 
Phone number(s): 1-800-247-0830 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 03/25/2014 
Incident ID: 0000014

Company name and aliases: TechFix Pro 
Phone number(s): 1-888-768-0082 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000013

Company name and aliases: Compute My PC 
Phone number(s): 1-800-356-7697 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 01/31/2013 
Incident ID: 0000012

Company name and aliases: iGennie 
Phone number(s): 1-888-239-4339 
Affiliate(s): N/A 
Remote control software: 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 01/30/2013 
Incident ID: 0000011

Company name and aliases: PC Toolkit Pro
Phone number(s): 1-855-803-1370
Affiliate(s): N/A
Remote control software: 
Payment processor: N/A
Reason for blacklisting: #2, #3
Incident date: N/A
Incident ID: 0000010
Company name and aliases: Click4Support 
Phone number(s): 1-855-668-8555 
Affiliate(s): N/A 
Remote control software: LogMeIn: 292242 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 01/23/2013 
Incident ID: 0000009

Company name and aliases: GBM Support 
Phone number(s): 1-800-492-3960 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 01/23/2013 
Incident ID: 0000008

Company name and aliases: MegaITSupport  
Phone number(s): 1-888-939-3618 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 01/09/2013 
Incident ID: 0000007

Company name and aliases: My Tech Gurus  
Phone number(s): 1-866-587-1775 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 12/11/2013 
Incident ID: 0000006

Company name and aliases: PC Mask  
Phone number(s): 1-877-385-1667 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 11/28/2013 
Incident ID: 0000005

Company name and aliases: PC Smart Care  
Phone number(s): 1-855-569-5945 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 11/27/2013 
Incident ID: 0000004

Company name and aliases: Speak Support  
Phone number(s): 1-800-806-0768 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 10/04/2013 
Incident ID: 0000003

Company name and aliases: 365 Tech Help  
Phone number(s): 1-866-539-8804 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: 09/27/2013 
Incident ID: 0000002
Company name and aliases: 24/7 PC Guard  
Phone number(s): 1-888-855-7953 
Affiliate(s): N/A 
Remote control software: N/A 
Payment processor: N/A 
Reason for blacklisting: #2, #3 
Incident date: N/A 
Incident ID: 0000001


URL blacklist (scroll)arrows


Phone numbers blacklist (scroll)arrows

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  • Operatingsystem OS

    reported scam:

  • Operatingsystem OS

    they seem like a scam to me, please, malwarebytes, investigate asap

  • Jerome Segura

    Thanks for reporting this.
    Their live chat is currently not available and nobody is answering the phone. Will try again later.

  • Stan naz

    Just allowed a ‘techinician’ from into a Virtual Machine, told him it was running slow. He did the old Event Viewer trick, then did the tree command and typed “network not secure- infections found on pc”. I can 100% confirm this site and organisation is a scam.

    Phone number: +1-855-763-0457

  • Stan naz

    Found suspicious website – Will probably call them later and see if they are legitimate or not. Please investigate.


  • Stan naz

    Found suspicious website – Will call these guys too, see if they’re legitimate. Another thing I noticed was they have a UK domain but they have an american number on their website?

    Feel free to investigate.

    Phone number: +1-888-4074554

  • Stan naz

    To “Operatingsystem OS” – I agree, the website does seem suspicious, I agree, however I let them into a Windows 8.1 Pro 64bit machine, and they said it was clean, no virus. They appear to be legitimate, but don’t bet on it, may be worth further investigation with a more cluttered machine.

  • Jerome Segura

    Thanks for all the info Stan. Will check back on these guys and update the page accordingly.

  • Stan naz

    Thanks a lot to you to for helping investigate and making more people aware of these scams. I’m here to help anytime, equipped with unlimited landline calls worldwide on Skype, Windows 1, Windows 98, Windows XP, Windows 7, Windows 8.1 Pro Virtual Machines, and a VPN so my IP can’t be targeted for any reason or for advertising.

  • Jerome Segura

    Hi Stan,

    This: is a scam, called them and pulled tricks before wanting $399. Will update the list with this at a later point.

  • Stan naz

    Hi, thanks for investigating. Rang PC Mask again just for fun, after finding out me and a friend were messing with them, they proceeded to delete the WHOLE of the C:\ drive. Screenshot can be found

  • Stan naz

    Here: the <a href didn't work.

  • Jerome Segura

    Hi Stan,

    What they did doesn’t really surprise me… Some scammers are particularly vicious when they don’t get what they want.
    Personally, I never taunt them or anything like that (and I don’t condone these types of actions ;-)) although that thought has crossed my mind a few times. I just like to let them do their thing and then politely leave. But even if you are nice, it doesn’t mean they will let you go easily. On one occasion, the scammer stole several personal (albeit fake) documents from my computer before saying “thank you and good bye”.
    I have a few upcoming blog posts and one in particular about what kind of work they really do if you do pay (I did not give them a dime or anything, just managed to get them to start the work while I searched for my missing credit card). You will be surprised to see what their definition of ‘fixing’ a computer for $399 is….

    Stay tuned :)

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  • Debbie Perret


    I was just an ‘almost victim’ of this scam. I feel very silly and gullible. They didn’t get very far before I hung up. I asked for a call-back number, was given two. I was told to ask for Logan. The numbers are 818-813-6174 and 800-516-0854. I am just sending in case it is helpful for someone else.

    Thank you for what you do.

  • Jerome Segura

    Hi Debbie Perret,

    Thanks for sharing your experience and providing these numbers.

    I think most people who aren’t prepared and receive such a call may actually fall for this scam. Although we know how to be careful in certain situations, most of us tend to trust others within our daily social interactions.
    Unless you’ve been through it before or know enough about computers to realize this is nonsense, the well rehearsed scam script tends to be quite effective.

    I see you mentioned the name ‘Logan’.. I had someone who pretended to be ‘Max’. All these little details immediately raise red flags for me. When that same person is speaking with a very thick foreign accent, it just doesn’t really add up.

  • Stan naz

    Hello Jerome, looking forward to that next post with their “fixing” – it’s the only thing I’ve not been able to find out so far. I will continue to report organisations I find to be scams or very suspicious here as I’m still surprised at how the same, 10 year old technique is still being successful. It makes me angry. Again, thanks for what you do, and I’m here to help push these scamming companies further downhill.

    Good to hear Debbie that you realised they were a scam. Makes me happy everytime someone beats them, even if it means they chargeback a credit card payment.

  • krumike

    It is shameless that some people do this. From cold calls to targeted Google ads… from Windows PCs to Macs and smartphones. They will take advantage of everyone and anyone without fear or favour. Of course, the more vulberable the target person is, the easier for the shameless scammer.
    I’ve had a number of these calls over the years. No matter if I hang up straight away or follow through (but never give control of my machine) there is always a feeling of helplessness as they can simply hang up the phone themselves and move on to the next victim without blinking.
    That is… until I realised there was something that I could say that MIGHT make a difference to the scammer/caller. They often sound like they’re in or come from a spiritual country so now I string them along for a while then when I’m convinced they are indeed aware of their actions I simply say, “God will punish you” and then no matter what they say next (and they usually get defensive) I repeat it with emphasise on different words. “God WILL punish you.” “God will PUNISH you.” “God will punish YOU” and somethimes they still stay on the phonne so I start to include their family too. “God will punish you and your family.” Etc. Etc. Eventually they give up but hopefully it gives them something to think about.
    I used to think that maybe they too are a victim; an innocent call-centre worker with a script and without an understanding of the lies they are saying. But I don’t any more.

  • Operatingsystem OS

    Hello again
    There is a video

  • Operatingsystem OS
    Never contacted any, but keep up the great videos!

  • Stan naz

    I found SecureBitin too.. tried calling them, and they said they didn’t work in the area of computers anymore? Is that what they do when one of the employees can’t be bothered to do their job? When I went to question it or talk at all, they simply hung up. Looks like they’re a scam, and a bad one at that.

  • Jackie Sparrow
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  • Operatingsystem OS
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  • Imanol Avila

    There’s another company called Comantra (indian based) that has been found thanks to Youtube user Troy Hunt (uses Max Zorin to trick them)

  • Imanol Avila

  • Andrew Wijenathan

    I was almost scammed. I let them have remote access. An when they asked me to make a paypal account I knew something was wrong. Without really knowing what to do I quickly shut down my computer. Now when I try to turn on my computer it won’t take let me. I can’t restore it either. What should I do? Should I take it in for repair?

  • Jerome Segura

    Hi Andrew Wijenathan,

    It sounds like they may have put an admin password to prevent you from logging in. It’s not uncommon that scammers retaliate when people don’t pay up.

    There are methods to recover such passwords using advanced techniques (if that is what the problem is). Before attempting a reinstall of the system, you may want to attempt to recover your data or have a professional do that for you.

  • Operatingsystem OS

    I went on one of their websites and let them in to an infected VM via live chat, they used a registry cleaner and said that the scan results are “malware”. they have many websites if you google that number. Thanks

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  • Benjamin Stambaugh

    A slight twist on the “Cold Call” method:

    My wife’s uncle fell victim to this scam a few months back. He got the usual call from “MS Tech Support” saying his computer was the source of hacks against some popular web site. I cannot recall which sites were mentioned. The rest of the story is the same.

    However, instead of the normal cold call this was a bit more targeted I believe. I don’t have much prof and it could but a total coincidence but earlier that day he was asked by a complete stranger to use his cell phone. He gave them the phone and they went around the corner for “privacy.” I think they were either calling a number to have his phone number recorded in caller ID or they were scrolling through his address book to get his and other’s numbers. After his wife called me about what happened I had to break the news they were victims of a scam. I told them to go the police and report what happened.

  • Donna Raagas

    The people I called when I thought I was getting YouTube support had me open TeamViewer8; other icons on my desktop are “Cleaner” (That picture of a large and small gear), “IPC System Optimizer”, and a “Warranty services” screen shot for 1-800-565-7782 and 1-800-848-1897.

    The voice of the man who talked with me sounded just like the man who talked to you in your video, and my “tech” was especially polite too, calling me ma’am.

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  • Operatingsystem OS
    I made a video, i let them into a VM and they found out soon

  • arlene

    My 83-year-old mother is getting scammed as I write this. I told her about this scam just days ago but she got warnings about her computer being infected. Because AOL no longer has tech support you are left on your own and she googled up tech support. She was CERTAIN they were part of the AOL because “AOL is in their name.” (Yeah…after a backslash.) We aren’t sure what to do. Cut them off and risk problems, or let them finish and then spend MORE money trying to fix the computer. By that time we might as well buy a new computer! Worse…this company isn’t on the list above…so how do you know the good support companies from the bad ones? This one is Phone 800-664-7520. Can anyone tell me if they might be legit????

  • Jérôme Segura

    Hi arlene,

    I haven’t had a chance to check this company out but if you feel uncomfortable about it, you have a full right to ask for a complete refund or reverse the charges from your credit card.

    The list of known scammers above only represents a fraction of all companies and websites involved in this kind of fraud, making it hard to keep up with.

    Looking for a support company online is tricky… scammers know that and buy ads quite aggressively.

    If the technician used any of the tricks mentioned in this article, it is not a good sign and you should stay away from that company. It’s something you can use as a reference anyway.

  • arlene

    Thanks Jerome…but I wasn’t there when it happened. My mom just happened to mention when I called her that someone was working on her computer. She knows so very, very little about computers that she couldn’t explain to me what they were doing. Like she’ll say “my computer” instead of “my email”…she said the tech showed her that people in Florida and Texas were using her “computer.” And she kept insisting that because she somehow stumbled on this web address– –with the AOL in the URL they were part of the AOL company. The only way I could get her to understand was by telling her that it has to be right after the www’s. So we let them finish. I phoned the number and heard a big call center in the background and they insisted they were in partnership with AOL. I suspect it is all a lie…so what I would like is if anyone here finds out that they are indeed scammers to please post that…I doubt it but maybe she happened across a company that didn’t do more than overcharge her. Also, how do we find the kind of tech that will be capable of finding whatever keystroke recorders, hidden malware, trojans, or alternate passwords they added so they could shut down the computer if we do reverse the charges. I’d want to clean out the computer before we reverse the charge. Does an everyday tech at a big box computer store have the knowledge to do that? I’m just so freaking angry…she paid $300! For a bit more (or equal to that “repair” and the cost of the additional repair plus getting her signed up for an identity monitoring service) we could have bought a new computer. This is a woman who saves for months just for that $300 and we, her kids, aren’t in worse financial situation than she is. They had her send them an email when they were done, confirming that they fixed her computer…so I suspect they are willing to battle any reversal of charges.

  • Jérôme Segura

    Hi arlene,

    “I would like is if anyone here finds out that they are indeed scammers to please post that”
    >> I tried to call them today but it did not answer. I will keep them on my checklist though. If you have an alternate number (different from the one of their website) please post it here.

    “she said the tech showed her that people in Florida and Texas were using her “computer.”
    >> That sounds very much like “hackers have infiltrated your computer” scare tactics…

    “Also, how do we find the kind of tech that will be capable of finding whatever keystroke recorders, hidden malware, trojans, ”
    >> You can download our own Malwarebytes anti-malware free of charge and run a full system scan. If anything is found the program will let you clean up the computer without asking you to register or pay the product.

    “Does an everyday tech at a big box computer store have the knowledge to do that?”
    >> Yes, most likely and by going with a well known name at least you reduce your chances of being scammed. However, their services can be costly, so you should ask about fees before.

    ” I’m just so freaking angry…she paid $300!”
    >> I’m really sorry to hear that. All is not lost though and time is of the essence if you want to reverse charges.

  • Jérôme Segura

    Thanks for the tip Operatingsystem OS, I’m also primarily using Virtual Box but I’ve made some changes to my set up so it doesn’t show it anymore.

  • arlene

    Thanks Jerome. I have no other number. I called them around 8pm eastern time last night and someone picked up. Really weird. Thanks for trying!

  • Operatingsystem OS

    Hi Jerome,
    Please contact sometime soon. They seem very suspicious, please do not let them find out you are on a VM, but trouble will arise when they open msinfo32 and see it says virtual box, I don’t know what they would do afterwards. BTW they don’t have a phone number on their site and identify themselves based in India

  • Operatingsystem OS

    There is also an ‘assoc’ command trick, they instruct you to type that BEFORE they gain remote access and lOok at the bottom string and say it’s your unique Windows license ID or something when it’s not unique at all

  • alizacarvor

    Information you shared which is get secure alarm in advance for all users. I uses some them to fix myself slow performance of PC
    The System Configuration Utility (msconfig)
    The Temporary files (%temp%)

    Thank You
    Fix My Computer Dude

  • Operatingsystem OS
  • Jérôme Segura
  • operatingsystemos
  • operatingsystemos
    I went on that website and called them, they connected me to a MyTechGurus “technician” in my VM with Logmein and I think they might be related

  • Eduard Serra Ros

    Dear Jérôme, thanks for this blog on this particular type of scams.

    I’m sure you are already aware, but in case you are not, we are receiving these scams in France as well.

    I live in the Haute-Savoie, in France (next to Geneva), and somehow they “know” that we speak English at home (I’m Spanish and my wife French/British). They keep calling every now and again… it didn’t bother me until today, when they called at 7.00 am (!!!).

    Some other English-speaking friends living in France have also received this type of calls…

    Do you know who we could contact in France to report this scam?

    (on commence a n’avoir marre!)

    Thanks again for your good job (and of course for malwarebytes software!)

    ps. One day I was playing their game… to get rid of them, nothing simpler than telling them I use Linux, which I don’t… then they asked about a million times if I had a Windows or a Mac computer… another solution is speaking to them in French or Spanish… 😛

  • Jérôme Segura

    Salut Eduard Serra Ros,

    Thanks for your comment. I wonder if it’s a mistake or not (I had never heard of someone from France being targeted), but evidently the language barrier has been keeping scammers from venturing too much out of non English speaking countries.

    I’m not sure who to contact in this case because the perpetrators are from outside of France. So if you were on a “do not call list”, it most likely would not fix this issue.
    If you were defrauded, you could file a complaint with the usual orgs, but again there’s the extra territory issue…

    What you could do (if you have the time) is find out a little more about who’s calling: what is their website, company name, etc? That information can be helpful for those of us that go on an investigative mission. Not only can we gather info on scammers but in some cases we can also have their sites shutdown.

    By the way, beautiful region you live in :) I was born in the region nearby and still have family there.

  • Jérôme Segura

    Thanks operatingsystemos for reporting these two sites :)

  • operatingsystemos

    Jerome, I have shared many site with you, and why haven’t you contacted them or added them to the list of reported scammer 😉
    Heres another suspicious one

  • Jérôme Segura

    Hi operatingsystemos,

    I appreciate your sharing all these sites here and I am looking into them. As you may imagine I have many things going on at the same time (I do other security research too) and mostly I want to make sure that everything is well validated before I publish it. As it happens I am currently working on another scam company at the moment that has been taking me a week to track and that I plan on exposing perhaps next week once I’ve made full disclosure with a big name company involved.

    Anyway, your info is valuable and does not go unnoticed. :)

  • operatingsystemos
  • operatingsystemos

    Where are the links to the videos gone. And are there any new videos?

  • Jérôme Segura

    operatingsystemos, the links were removed but the videos that were used in blog posts are still available on our YouTube channel.
    Other videos where the only purpose is to identify new companies involved in scams are not public. The idea is that there is no need to give scammers a full view of the tools and techniques we use. An awful lot of information can be learned from watching the videos (oh he’s running this setup, with these icons, this Windows license key, etc…) and yes, some scammers have been watching and learning from that.
    Since you last posted about the VirtualBox detection, I’ve had 3 different companies check that first thing when they remotely connect to make sure this was a real computer and not a virtual machine. They check the tray icons, and then do a msinfo32 to see the information from the BIOS.
    In other words, they are being a lot more cautious. While documenting with videos is great and is proof of unethical activities, it also gives the bad guys too much insight into how they can be tricked.
    All the recordings are archived though, in case a company wanted to contest being listed on the “reported scammers”, it’d be easy to show them footage of an interaction with a technician.

  • operatingsystemos
  • operatingsystemos

    I made a comment befor and it didn’t show up, so once again, please email me links to the scammer videos at operating{NOSPAM}system121@yahoo dot com, I will only store them for personal use and nothing else

  • alissa
  • Dawn Harrison

    I just got a new Dell Inspiron 15 7357 laptop a few days ago. 2 days after receiving it my browser started looking like a yahoo browser. I was unable to get into any Web page after clicking a link from Google search result (my domain advisor was blocking it). It would also drop wireless (a fault in the design I believe). Anyway a few hours later I receive a phone call from my ‘tech team’ saying they were monitoring my equipment as part of my broadband package. I asked if they were from Virgin & they said yes. They instructed me to get Teamviewer but my laptop wasn’t allowing that either. So they said to go to my pc & do it from there. I did as instructed & they searched for a file & said the files on screen were infected & I was passed on to a specialist. The specialist was discussing my problem & mentioned a 9year protection package. It was at this point that I realised it was a scam. I demanded to know the name of their company & they hung up on me. Turned off my pc & ended their link with it.
    My worry is that they knew I was having an issue & were able to get my phone number to call me within hours of the issue starting. I absolutely do not think it is a mere coincidence.
    I installed spybot & malwarebytes which sorted the issue. My domain advisor is off & I believe the issue is directly tied to that programme which came pre installed with my laptop.
    The experience has been reported to the police & internet crime squad as well as my bank in case they got sensitive information. I suggest people share this experience because of the way in which is developed.

  • Jérôme Segura

    Hi Dawn Harrison,

    That’s not the first time I hear about these ‘coincidences’.
    It’d be interesting to find a relationship (if any) between people buying new devices or experiencing issues and these calls.
    Thanks for sharing your experience.

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  • John Harpold

    I recently received a cold call from a group know as “Smart Tech Guru”. I didn’t engage with them but took down a phone number and said I’d get back with them. Ever heard of them and if so what can you tell me?

  • Jérôme Segura

    Hi John Harpold,

    I’ve never heard of this company before. A quick look up on the domain name shows they’re using some anonymizing services from registrar bigrock (which I’ve noticed was used in very similar fashions by other scam companies).

    Thanks for passing it along, I’ll investigate.

  • Marx Xiong


    I recently was called by a man with an indian accent, he said he was a microsoft tech and that i had my pc had been sending out tons of error messages to microsoft, that my pc had alot of virus. I really wish i had my guard at its best but i was stupid enough to listen and believe him, i downloaded the programs he told me about( and showmypc etc.) and gave him remote access.i honestly wish i hadnt done any of this. But after he started telling me to type in my card info name email etc i knew it was a scam. I only wished i had realized that as soon as the phone rang. I had alot of my important personal information on my pc, such as; social security number, passwords and phone info. I am wondering if he can harm me in any way with that information. I have ran microsoft essential security 2 times both full runs and tried to my best delete all that he told me to download. Im not sure if anything is left but the pc will probably end up being smashed. Please respond!

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  • Derrel Allen

    I am curious as to why Google allows this type of advertising. I think they should be reported. I’m fairly sure their ads violate the TOS. Surely Google doesn’t need their $$ that much.

  • Theresa Retz

    Have you considered an article on scams that manage to put out TV and radio ads? The station I listen to at work is currently running an ad for “speed counts” which looks to me a lot like this kind of scam. Unfortunately, the fact that it’s gotten airtime tends to make it seem more legitimate to folks who might not know how to spot scams.

    The parent company of ‘Speed Counts’ is “USTechSupport”. I would test them myself but I don’t have a spare PC or virtual PC to use as bait and I don’t want to risk it.
    From what I can tell (they recently changed the site to remove any listing of what they actually do, when I looked them up last week before warning the radio station they were a scam, it listed things like “removing registry errors” and “defragmenting” as a way to speed up the PC) they don’t do anything that you can’t do yourself with default windows tools.

  • Jérôme Segura

    Hi Theresa Retz,

    Thanks for passing this on. Although most people assume these scams are run by Indian-based companies, it also happens in the US. TV and radio ads might cost significantly more than adwords but perhaps they reach out to a better audience. May I ask which radio station these were aired on?

  • Jérôme Segura

    Hi Derrel Allen,

    Yes, it is quite frustrating to see major search providers involved in this. I would be very interested to know how ad accounts work, especially whether or not it is easy to create countless new accounts. I imagine if Google or Bing shuts down a particular, say, adword account, the scammers are most likely going to open up a new one.

  • Jérôme Segura

    Hi Marx Xiong,

    Unfortunately you need to assume the worst. Certain scammers will steal data from you and quite possibly attempt identity fraud. You should contact your bank / credit card provider and let them know what happened.

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  • operatingsystemos
  • operatingsystemos

    Also, please add the syskey trick that they use to lock you out, I learnt that from your video:

  • operatingsystemos
  • Ellen Gaynor

    A friend of mine called me to tell me these people had been calling for a long time, but she finally talked to them today. The woman told her she was with Axis PC Help (of course there’s an website with glowing reviews). She got my friend to install Techinline so the “technician” could connect remotely. After a while of this woman pointing out problems, my friend asked if this was going to cost money. That is when the call ended.

    I told her to download malwarebytes and scan her PC. I need to call her back and tell her about the possibility that they stole her info while they were poking around. was registered by someone who goes by the handle kddacraker. Very interesting google search results for this name.

  • Marx Xiong

    Hi jerome

    Thank you for responding. I just turned 18 not so long ago. I dont have any bank account at the moment and I am not associated with any credit card providers either. Ive changed all of my passwords already. Is there anything i should do now? Would the scammer be able to use my ssn to apply for a credit card or cause some sort of trouble?

  • operatingsystemos
    They all seem to be scams to me, no matter what that website says

  • operatingsystemos
    These guys are OmniTech, I contacted them a while ago and they have registered many domain names. They might also be illegaly selling “Systweak Advanced System Optimizer” AFAIK, that is a legitimate registry cleaning software

  • Jérôme Segura

    Hi Marx Xiong,

    It depends how and where your personal information was stored on your computer, as well as how long they had access for. So, it’s pure speculation on what they could possibly do.
    You can still report the fraud to your local authorities etc with a formal complaint.

  • Jérôme Segura

    Hi Ellen Gaynor,

    Thanks for sharing this information, this is valuable to investigate further. Hopefully your friend recovers from this without too much damage done.

  • operatingsystemos
  • Marx Xiong

    Hello again jerome,

    Thank you again for responding, the programs they told me to run were running for about 10 – 15 minutes or less i believe. And well as for some of my information, i was dumb enough to have it sitting on the desktop screen. I just always thought that what are the chances of me becoming a victim of a scam like this. Is it possible for those programs to have transferred my files secretly and files of other accounts on my pc within 10 – 15minutes?

  • Jérôme Segura

    Hi Marx Xiong,

    If that was their intent to scrape everything, then yes it is possible. That happened to me not long ago:

    You mentioned they used a program called shomypc? I’m not familiar with it but perhaps you could find log files for that program? Within these you may be able to find activity traces. I say ‘may’ because sometimes they make you install a “standalone” version of the remote software which does not leave logs.

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  • John Reddy

    Thanks for a very interesting blog . I agree with your blog and i will be back to check it more in the future so please keep up your work, You have done a great job [edit from author: <— thanks for spamming the link, will investigate! /end of edit]

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  • angeljg1091
  • angeljg1091
  • MiddleOf TheSky

    Today, I was trying to get help with my printer and googled canon help..etc. I got to this’s under repair It’s called Printed Tech Support. The phone number on the website is 1-888-218-3886.”Ron” accessed my computer through Team Viewer and told me someone hacked into my computer and it will cost 350. i said i don’t get paid till Friday. He said okay one time help 150. I said I will check with canon to make sure they are legit and hung up. This is the number he told me to call 1-800-986-6389. Ext 313. I guess I should alert bank and change passwords.

  • John Miller


    Internet Security Connect Ltd

    Another one for your list, they called me yesterday, I did allow access but got suspicious because some of the things they pointed to that indicate PC issues made no logical sense. They deleted my desktop items as I attempted to cut the connection through the task manager (I should have just pulled the ethernet cable but in the heat of the moment didn’t think of it). The company is (Internet Security Connect Limited). I was not rude in any way but they became threatening at the point I said I wanted time to check their credibility properly.

    I was not aware of this scam until yesterday and have read your article with interest, many of the elements you outline were identicle. They used the Tree, false infectoion message, “Stopped” files, CPU usage and also a new one. They pointed to the crss.exe file saying, as it did not have user against the entry that it was being used by some unknown crook.

  • Jérôme Segura

    Hi John Miller,

    Thanks for sharing your experience and the company name. We will investigate and report them.
    I hope you were able to recover from the damage they attempted to do on your machine.

  • Jérôme Segura

    Thanks angeljg1091!

  • Jérôme Segura

    Hi MiddleOf TheSky,

    It wouldn’t hurt to update your passwords and make sure no identity theft was committed. Thanks for sharing!

  • John Miller


    Thanks for your reply, I tried to correct the name of the company and failed dismally. To be clear it is Internet Security Protect Ltd the web address is

    Through simple research on the net I found the owner of the site . Also corroborated this with another website and got his address (in India!) and believe it or not, then got a Facebook page with a photo of the individual. The site I was pointed at the start of the call has been running since January, the UK mail address is a mail drop where 17,000+ other companies supposedly reside. I did call them when I got my PC back, out of curiosity, they did answer and when I gave my first name they knew my second name. They hung up!

    Was able to recover my desktop through a local technician. The whole thing was a pain but I suppose a learning experience.

  • John Miller


    Follow Up

    Have just checked, the website has now been suspended. I had reported to the UK authorities (Action Fraud and Trading Standards) and also contacted Team Viewer with the 9 digit code (having read your blog). It would be arrogant to think that this resulted in the suspension but it’s good to see that one avenue appears to have been blocked. The other site with the same owner is still up and running but I don’t think it would be right to name it here (it’s IT related but nothing to do with technical support or security).

  • Jérôme Segura

    Hi John Miller,

    That is great detective work! Your efforts probably lead to the site getting suspended which is great news for potential other victims. :-)

    I’ll add them to the list regardless as they may pop up again under a different disguise.

  • operatingsystemos

    Hi everybody
    Thank you very much for your reporting. I have created a wiki of all of the possible scam companies, among other things related to the topic of Tech Support Scams, you are welcome to visit and contribute here:

  • peace

    My problem has been with Microsoft pulling surprising punches. This only happened twice and have several good experiences with them, but 2 clearly blatant and one possibly criminal. I purchased a 365 Office license that includes Assure plan – normally an extra $149/yr.

    1st time – after an update search stopped working in Outlook. They sent me to someone who started download tons of junk on my computer and running diagnostics. All along claiming he was fixing it for free. I video recorded most of it with my phone and later went back and found he was downloading known malware and infecting my computer. He got the computer to an unusable unbootable state, then said it would cost $99 and he would fix it.

    I disconnected, reinstalled the OS from disc and restored my backups.

    2nd time – tonight a more subtle agent. about a week ago Outlook started throwing Visual Basic errors when opening .docx files from within Outlook. Note, if the files are saved, separately, they open fine. A simple test file created in the Office system demonstrates the problem.
    Microsoft Visual Basic Run-time error ‘4248’: This command is not available because no document is open. The document is not open because there’s an alert emblem PROTECTED VIEW – Be careful – email attachments can contain viruses. Unless you need to edit, it’s safter to stat in Protected View. [Enable Editing]

    so, the latest download update of Outlook does this for all MS file attachments – no other files.

    The first agent tells me it’s a Pro paid call, sends me on loops around the world of transfers for 95 minutes. The earlier agents thought the problem was a VB script error that needed to be resolved.

    Connect again and this agent does a lot of the scare tactics shown on this blog including the Event Viewer. Tells me the problem is corrupted system files and a corrupted registry. How would they know this? Nothing they did indicated this type of problem.

    I don’t know if I have a problem or not, but only have one symptom – as noted, which appears to be a warning from MS that simply needs to be turned off.

    What surprises me is that MS would support, probably give bonuses to agents who can sucker people into paying extra for support they already own and get away with it.

    The first case seemed criminal – he intentionally did damage to my computer.

    Lastly – after disconnecting and rebooting the last agent was still there… I though the support bot required authorization, but i guess not. Her typed response “wanna try that again?” Was this a dare to see if i’d try to get rid of her again?

    The audacity. And, how can i be sure this spyware app is fully removed from my system now?

    I have no answers. Just run ESET every day and Malware Pro Every day and do daily backups and hope the bear doesn’t decide to have me for dinner.

    Any suggestions appreciated.

    Cheers All

  • peace

    Follow up – since leaving the post a few minutes ago, searching shows this is a common problem typically resolved by changing options in the Trust Center.

    None of the agents at Microsoft even checked the Trust Center Settings.

    I still can’t get the settings to take hold and work properly – expect the latest automatic update must have introduced a bug. Will restore to a back up from last week if need be.

    Hope this info is helpful to someone else.

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  • John Miller


    Just so you are aware, the Internet Security Protect website is up and running again. Do you think it would be worth me contacting the registrar (Godaddy) or the host or would I be wasting my time? I am determined to ensure that others don’t get caught as I did. Details below:

    Registrar URL:
    Registrant Name: Registration Private
    Registrant Organization: Domains By Proxy, LLC
    Name Server: NS1.CP-13.WEBHOSTBOX.NET
    Name Server: NS2.CP-13.WEBHOSTBOX.NET
    DNSSEC: unsigned

  • Jérôme Segura

    Hi John Miller,

    Thanks for that information. I’ve already asked someone in our team to look into contacting GoDaddy regarding this matter. We’ll also investigate on our own.

  • William Lentz

    Hi there, just wanted to report a cold call scam in the USA
    Someone called me claiming to be “Windows tech support” the phone number I got from them is +1 239 300 6975 (Magic Jack app phone number) with caller ID reporting “Naples FL” He spoke in a really deep Indian accent like all the others. After granting him access to my virus infested VM that I have on my home server for this reason, he showed me the event log, cmd tricks, uploaded and installed Advanced Windows Care v2 (Maker of the product was I-orbit) and showed me issues there, and had me fix them, claimed to be able to give me avast paid for a full lifetime license ( Ya right…), he also showed me task managers performance and network utilization claiming “That is all you can use” when it is really what I am using at the given moment, he then showed me via notepad the final bill to get it all fixed and trying to sell me a 5 year subscription to there services, total for 5 years was $179, he wanted to send him money via western union or money gram. I stopped him there and then called him out on his layer of bullshittery, He then tried to claim that he was a Windows employee NOT a Microsoft employee (they are both the same company idiot) and that ended that. Reported to local law enforcement and will be calling LogMeIn to report it to them too. He also gave me these phone numbers in the notepad bill

    778-747-9829 – His Personal Number (Peter Slap was his name)

    281-643-0036 – His head department number (idk what this is for but call at your own risk)

    If you require any more information about this please let me know and I will see if I can find some.
    William Lentz

  • seston pit

    Yahoo support @ 18009350357

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  • Jonathan Bell

    I have been doing some digging and I found this website i called them and they tried to scam me.

  • Jérôme Segura

    Thanks for reporting it Jonathan Bell.

  • Jonathan Bell
  • Pixiey Dust

    These guys just called me. I no longer am getting calls from Microsoft (they got smart) but Smartguru instead. they wanted to charge me 75-100 bucks after looking at my computer remotely (I did not do that).

    The site looks legit, but cold calls make me know not to trust them.
    Thank you guys for being awesome!!

  • Jérôme Segura

    Thanks for letting us know Pixiey Dust!

  • Jonathan Bell

    I dogged some more and found this site.
    The website is hosted by

  • Jérôme Segura

    Hi Jonathan Bell,

    Thanks. As you can see there are more fraudulent tech support sites out there than one can handle 😉
    Appreciate the help!

  • Lea

    Hello! Fell for one of these last night. The websites in question were and I searched the phone number associated with these websites as well (1-888-918-2345) and got a whole crop of dubious-looking “tech support” websites.

    Thank you!

  • Saori M

    Hi Jarome,
    I was not familiar with the ongoing Tech Support scams and I had never come to find your blog until yesterday. I received a cold call claiming it was from Windows yesterday telling me that my PC was sending error messages and he was calling me to fix my PC. At first, I almost believed him, but when he mentioned about the remote access, I didn’t feel right and told him that I would call Window’s customer service myself and get help. He gave me my PC’s “serial #” and a phone number to call back- 310-734-8856, but I didn’t call that number.
    I googled “Windows Customer Service” and called the number that came up on the top. At this point, I was actually feeling pretty stressed as I was not a tech savvy. I should have checked the site carefully, but I didn’t. A guy named “Sean” answered the phone and I asked him if this was Windows customer service, and he said yes. I told him that I received a cold call from Windows, but felt uncomfortable giving the caller remote access, so I decided to check with Windows/Microsoft directly if that was something they would do. He said Windows/Microsoft would never call the customers like that and the call I received was indeed a scam. So, he said that he could take a look at my PC and see if everything was ok. Again, I felt uncomfortable giving him remote access, but I asked him again if he was in fact with Windows and he said yes. Also I was the one who called them, so I decided to proceed.
    He did the series of steps to check my PC and came up with “Rundll32” viruses. Just remind you here that he had never done “Virus Scan”. He showed me “The Event Viewer”, “msconfig”, “prefetch”, “Rundll32 Glossary” and “Notepad”. I didn’t realize those could be used as tricks until I read your blog. After I made a payment of $110- to remove the “viruses”, I realized that the company was Mega IT Support which was on your list! So far I don’t see any of my software or files missing, but he did put over 600 items/files in the trash and deleted them without showing me what they were. My credit card charge was $110 as he promised and nothing more. But I am not sure at this point that if there were even the viruses and if I paid for nothing. My concern now is that he didn’t put anything in my PC when he had remote access.
    Do you think I should get virus removal from a trustworthy company/tech just in case he put anything in? I would appreciate if I could hear your opinion about the whole incident. Thank you.

  • Saori M

    Oh, by the way, they did uninstall my “Webroot Secure Anywhere” and install “Microsoft Security Essentials”. I ran the scan with Microsoft Security Essential and nothing came up. I re-installed “Webroot” and ran the scan, and also nothing detected.

  • Jérôme Segura

    Hi Saori M,

    I feel sorry to hear about your experience especially considering you dodged the first cold call.

    It might be more difficult to get your money back since you actively made that call (as opposed to receiving an unsolicited phone call), but it still might be worth a try to call your credit card company to reverse the charges. These people are not Microsoft employees and should not make such claims.

    You could also file a complaint with the FTC (although once again, you willingly entered into an agreement when you made the call) and describe what happened.

    Now regarding your computer and safety. I doubt there was anything wrong before and you may be able to restore it to an earlier state before these guys took over and made changes. Windows has a feature called “System Restore” which is like a rollback (you pick an earlier date to restore the PC too):

    Also, do you remember which remote program they installed to control your PC? Was it logmein, teamviewer, ammyy? Remove any trace of it (control panel -> add/remove programs). Sometimes they turn on a feature that could enable them to take control of your computer again.

    Typically these scammers do the least they can after they got paid. They will install free software (such as Microsoft Security Essentials) (while telling you they installed a paid antivirus) and clean up temporary files and cookies. They really could care less about doing a decent job, they just want to give you the illusion they did something.

    You can also run a scan with our own software (Malwarebytes Anti-Malware) for free and check whether there are any active malicious components ( If you had stored any passwords or personal files on your machine, please make sure that this information is safe. In fact, it would not be a bad idea to change your passwords. Personally, I’d recommend using a password manager that makes remembering complex and unique passwords a breeze.

    Once again, I’m sorry to hear about this and wished you had found this blog earlier. There are hundreds and hundreds of different company names, phone numbers, etc.. out there but the top ones (those that will pay for ads or appear in the top results of search engines) are easier to spot and report on. Also, these fraudulent companies are not just overseas… we have found some in the US. This is a very large and lucrative business taking advantage of people who aren’t necessarily savvy or were taken off guard. Hopefully by raising awareness and going after miscreants directly we can make a difference.

  • Saori M

    Hi Jerome,

    Thank you so much for your advice and thoughtfulness.
    I did “System Restore” and wiped out any traces from the “Tech Support.” I also downloaded Malwarebytes Anti-Malware and scanned my PC after the system restore. It only found some unwanted registry keys and files (all from that I downloaded long time ago) that were not too threatening. I was able to quarantine and delete them afterwards. I guess there was no “Rundll32” virus after all. I found some info about “rundll”. After checking my Task manager etc., I think I got fooled by the normal “rundll32” with all the other tricks done by the “Tech Support.

    “rundll” is an important system executable and lots of malware likes to pretend to be it to avoid drawing attention. If you look in task manager the rundll32.exe should always have an image path (if image path is not turned on, select it in View -> Select Columns) of “C:\Windows\System32\rundll32.exe” or “C:\Windows\SysWow64\rundll32.exe” There’s usually always at least one running from that path. That’s normal. It’s the ones that aren’t running under that path that you need to worry about.

    By the way, I use HP SimplePass Fingerprint scanner to log in most of the online accounts I have. Do you think it’s safe? I have never used “Password Manager” and don’t even know how it works. Is it safer than a finger print scanning features? I am in the process of changing my passwords, but I would like some info about the best way to protect my passwords going forward.

    Thanks again for the information you provided and the having this blog!

  • Saori M

    The middle paragraph in the previous post was the info I found from researching “rundll32.”

  • Jérôme Segura

    Hi Saori M,

    I’m glad to hear that things are starting to return to normal :)

    Yes, rundll32 is a very common trick because it runs on every Windows PC. In fact, this very trick was used on me today! (see by a company called ( I added it to the list of scammers) which I called after a coworker gave me a tip on them.

    To be honest I had never heard of HP’s SimplePass fingerprint scanner so I can’t really vouch for it. However, I’m curious enough to tell a friend of mine to check it out to see if there are vulnerabilities in it.

    A password manager is an application that lets you store all your passwords in one vault that only a master password can open. The idea is that all you have to remember is that great and unique master password and all your other passwords can be long and complex but you don’t have to memorize them.
    Typically, a password manager is loaded in your browser (Internet Explorer, Chrome, Firefox, etc.) in such a way that once you have unlocked the vault, it will auto fill password fields whenever you connect to your sites. Now, these passwords are not stored on your local PC, but rather ‘in the cloud’ on whichever company’s server you picked. For that reason, there is a small risk, but to be fair 100% security does not exist.

    Personally I use a mix of two different password managers:
    – one that runs in my browser called LastPass (I am not affiliated with them, and there are plenty other ones!) for mildly important passwords.
    – one that is only stored on my local drive called keepass (it’s the same idea of the vault with a master password) except that it resides on my computer, not in the cloud. I use that for more important passwords.

    Finally, there are a few other passwords that I only memorize because they are very important.

    So it is kind of a layered approach, but even if you only used a password manager in your browser, you are miles ahead. With a password manager no need to reuse the same password on multiple sites anymore… no need to have to remember passwords that you change every month or so for good measure, etc…

    Now beyond passwords are personal files that may have value to a criminal (invoices, statements, etc…). Those should not be placed on your computer as is because they can easily be stolen (a scammer could do that see this example I captured (it was a bait set on purpose): or by malware looking for documents to extract.
    It is a good idea to encrypt these files (Bitlocker on Windows, Encrypted disk images on Mac) etc… Here’s how it works (typically): you create a container (also known as an encrypted volume). Think of it as a safebox. You create a strong password for it and then place all your important documents in it. Finally, you close that vault. These documents are no longer accessible directly. You must first open the vault by providing the correct password (or passphrase for that matter).

    Hope these few tips help!

  • Lea

    Sorry! Just a small add-on to my comment earlier: the first website listed, the was found through a paid ad at the very top of Yahoo. My dad searched “my wifi ext” for the legit website, and found that ad instead.

    We hung up on them after I realized what was happening (after both my dad and I allowed them to access our computers via Teamviewer, downloaded not through the official Teamviewer site; we, I guess luckily, didn’t pay them, however) and I came to find after that they had called back a number of times (4 or 5) and they left two messages on our answering machine: one just someone hanging up, and the other was the Indian gentleman we had talked to saying something along the lines of “Your extender is working fine? I’m going to make it — f**k off (or possibly “shut off”) man,” and I’ve been really nervous since.

    I know these guys get annoyed when their scams don’t work, but is that typical? I’ve already wiped my laptop twice and my dad just purchased a new one, but I’m terrified of them doing something else. I know they have our house phone number, and my dad’s name; and I’ve never dealt with anything like this before, so I have no idea how these scams typically turn out (outside of the “they got your credit card info and they’re going to use it” obvious).

    Any help would really be appreciated!

  • Jérôme Segura

    Hi Lea,

    Thanks for your comment. Yes, some individuals tend to get really mad when plans don’t go their way.
    In fact in my first ever call with them, the scammer got so frustrated (even though I had been nice all along) that he tried to wipe out all my documents ( Thankfully this was just a virtual machine.

    Having said that, you are not the first one who’s angered them because you didn’t fall for the scam. They will most likely move on and forget about that. They could in theory keep calling your number to bother you, but they would really be wasting their time.

    As long as you have removed teamviewer from your machine, then they should not be able to access your computer again. Feel free to scan your PC for malware though (it is unlikely but they could have put some). Malwarebytes has a free Anti-Malware scanner you can download here:

    I hope this helps, if you have any other questions, please let me know.

  • Wolfgang Koch

    Hi Jérôme,

    Thank you for offering this site to allow publicity against scammer activity. I just received a call from “Windows Technical Service,” going just as has been typically recounted so many times: someone with an Indian accent told me my computer kept “sending error messages,” and they could fix it.

    I saw right through, right away; I’ll say I would have even if I hadn’t heard about this type of scam before. So when this guy (?) proceeded to ask me if I was at my computer right now, I said I wasn’t, and that in fact I would need to start it up, so I asked for a number I could call back, and that person’s name so I would know who to ask for.

    Without hesitation, he did give me a number to call back: 800-624-7545. He also gave me a name (purporting for it to be his own; I have the name on record, just in case). I googled the number, and the result came back with the name of a business completely unrelated to anything in the way of a “Windows Technical Service.” I even dialed the number (making sure to hit *67 first), and someone answered the phone in the name of the business I had googled. I said I had the wrong number, and hung up.

    Oh, the caller-ID information for that call I received showed as: (name) “Not Available,” (number) “19904.”

  • Arnaud

    You can add phoning from: 0016307529984
    I cut them off 2 seconds before they put a password live :) Anyway I have NO data on my PC everything is backed up 😉 So I would have reinstalled.
    Pathetic world we are leaving in …

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  • Jérôme Segura

    Yes indeed!

  • Jérôme Segura

    Thanks Arnaud, will check and add.

  • Jérôme Segura

    Thank you Angel!

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  • EpicKing

    There is a lot of scammers out there, BUT lets not forget that there are Tech Support Companies that are actually doing a decent job and helping people.

    So lets not make it sounds like they are all scammers.

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  • sylvia

    I think I was hacked on my windows 7 computer I tried to uninstall several pc fix program ads but they always come back The pop up concerning calling this number now showed up and would not go away. I caved and called 1-800-832-3088 and allowed this tech control of my computer . I also typed in a number (206188). this person told me to take my computer to office max or staples ( where there was a microsoft certified tech) to have a 1 time removal and a full system tuneup and to obtain a realtime malware blocker. This cost would run about $300.00. The person then offered to do it online for $300.00 and save me a trip. I declined due to lack of funds and was then offered a discount of $100.00 for being over 50 yrs old. I still declined due to lack of funds. I have a wifi system and 2 other computers on my home network. I have started leaving everything off including the windows vista computer I use alot. I have malwarebytes premium on the windows vista computer.
    My question: Is Malwarebytes a real time malware blocker and removal system ?
    Mine will expire in about a year I think and I am looking for something reliable to install on my windows 7 computer.

  • Jason Swafford

    @jeromesegura:disqus – Has Malwarebytes considered working with a service like OpenDNS to provide lists of known scammers? It could be a win-win.
    Randomly checking many of the URLs mentioned here against OpenDNS domains, most are currently not categorized at all.
    I have an open request to OpenDNS to create a ‘Scam’ category for these known scammers.

  • Nis Donatzsky

    One more for the list:
    Said he called from Windows Technical Desk.

    Live Windows Support
    Ammyy: 33329758

    Called from 1-607-271-9258

  • narg

    The HP Finger print scanner is nothing more than a fancy password manager. It adds another layer to the security, but leaves the passwords still on the computer in a hashed file, but someone could still steal it and try to crack the hash code for your passwords.

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  • Jérôme Segura

    That would be a good idea. Do you have a contact or such to get something going?

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  • Jérôme Segura

    Yes, of course. While this focuses on the negative, there are indeed good support services out there. The problem though is how to find them without getting conned on the way.

  • Jérôme Segura

    Hi there,

    Yes, Malwarebytes Premium edition has real time protection for both malicious sites and malware.

  • Jérôme Segura

    Thanks Nis, will investigate.

  • sylvia

    Thank you, Jerome.

  • InvestigationsInc

    Hello. I am a journalist looking to to these tech scams. If you have been affected, please e-mail Thank you.

  • InvestigationsInc

    Hi Saori, I am a journalist covering these tech support scams and would like to learn more about your experience. Please e-mail Thank you.

  • InvestigationsInc

    Hi Arlene, I am a journalist and would like to hear more about your mom’s experience. Please e-mail Thank you.

  • InvestigationsInc

    Hi Andrew, I am a journalist and would like to learn more about your experience. Please e-mail Thank you.

  • SaassyT

    A little over a year ago I got one of these calls, now being in Sales, living in Silicon Valley, California, AND working most of my career for tech companies you would think that I’d be a teeny bit smarter but no. You would also think that my gut instincts telling me that somethings not right would have made the light bulb in my head go off, but once again no.

    HOW HE DID IT: His strategy was basically running me in circles to the point that I just gave in against better judgement. He had me open all these different screens and do /run of things I don’t have deep knowledge of. Then he had me go to a site that would allow him remote access (yes I know I should have stopped then) I cannot recall which site it was that allowed him remote access and he proceeded to “explain” all these issues and with my computer that he would fix blah blah blah.

    WHERE HE WENT WRONG: He probably thought (as they must do with all their victims) that I was as smart as a doorknob, and rightfully so considering I gave him access to my computer and as he’s yammering at me with all this tech jargon, and heavy accent he begins to type on the black screen that there were xx # of attempts to hack into my computer. Right then I closed my computer and I hung up. That son of a nutcracker called me back I don’t know ….. at least 20 times.

    SINCE THEN they still call ….. in fact their calls always come through on the numbers on caller ID and what’s a little scary is they know my first AND last name …. I do not recall giving them that information …. Some call saying they’re from Cyber Security …. others call saying they’re a Microsoft Technician and ironically my company is a partner of Microsoft’s. So as of now we no longer answer our phone. It rings multiple times a day from the same numbers and what I don’t get is if they already tried once and didn’t succeed and the countless times they’ve called and been denied, then why still call?

    Anyway good luck to everyone, don’t be fooled, trust your gut and may the force be with you!!

    ~ T

    PS UPDATE as of today 3 calls

  • spyder43

    My other question about a master password protecting a password vault – if “they” can break passwords, would not it make it easier for them – all they need to do is break one password – then they have all the passwords. Just asking because I do not know – I have always been leary of using password vaults.

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  • David Soulblade

    I actually had a call like this a month ago. I did the *69 thing and searched the phone number and saw a bunch of other people that had been called by the same number. I told the guy off anyway but still, phone calls like that can be scary.

    I hope people watch out for these calls.

  • k delong

    You could add SPH Infotech Inc to your list. The number is 855-733-9911

  • Pixiey

    Just a follow up. These people are calling me at least three times a month now. I can’t find anyone else posting about this company. I wish more would. They say they are not with Microsoft, but they run you through the whole Ctrl windows r thing….and have you see the errors and warnings. I was hoping to see them on your list. I am getting tired of the calls.

  • Sam

    Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes facebook, twitter , instagram, whatsapp, WeChat and others to make sure they’re not getting into trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We’re a group of professional hackers with 25 Years+ experience. Contact at ..or text +1 (906) 723-0484 Send an email and Its done. Its that easy, try us out today.

  • NeoSasquatch

    I knew a couple of these but not some of the others. Thanks for the information, it really helps out a lot!

  • Michele F.

    Hi Jerome, My desktop PC, Windows 7 has a virus and has taken over my computer. I have completely shut it down and unplugged from the wall, modem and Linksys. Would you recommend that I just purchase a new tower or take it in to a tech to clean it up and get rid of the virus? I understand they can only guarantee up to 99% removal of the virus. I’m also wondering if my other computers that are linked through Linksys can become infected via Linksys. FYI My HP PC desktop was originally purchased in 2008 but I had it rebuild with 1.5 to 2 years ago. It wasn’t that expensive of a computer to begin with and I have everything backed up on an external hard drive. Thank you, Michele F.

  • Jérôme Segura

    Hi Michele,

    You have several options and I’d say the two that you mention should be a last resort thing (especially purchasing a new computer).

    First, kudos for the backups on the external drive!

    Now, I’d recommend that you clean that machine using our Malwarebytes anti-malware FREE edition because that’s exactly what it is for: to clean PCs that are already infected.

    If you have any more information on the virus itself, feel free to post in our forums where someone else may be able to help you.

    This would be a good start. Keep us updated to see how it goes. :-)

  • Michele F.

    Thank you Jerome! I do have Malwarebytes installed on the computer. I will do that tonight. Appreciate your fast response!!

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  • John Dillinger

    Rundll32 is a generic process that is basically a helper app that gives other programs DLLs so they can function properly. It can be used by both good and bad applications. If you delete it, Windows won’t function properly.

  • Jérôme Segura

    Thanks. I see that we had blacklisted iMax already. Will check the youtube channel as well and see if we can get it taken down.

  • Teri Hautzinger

    If I think I’ve been hacked by an organization that I’m currently in a lawsuit with, who can I get to diagnose and verify so I can press charges

  • Jérôme Segura

    My best guess would be to hire a private investigator, but I’m not an expert when it comes to legal matters. Does this have something to do with tech support scams?

  • Kevin Lillis

    Figures I find out that I needed to be registered to post something. Oh well, it`s not the first and won`t be the last time. Anyway, hi everyone, just wanted to say that I`m glad I finally took the time to check out this `Unpacked` website. Since I really don`t want to retype everything all over again, I`ll put it like this. I have been through some of these scams and virus/malware attacks, and have come out mostly successful. I spent many all day sessions, all night sessions, and a few tech support calls( legit ones ), and much frustration, I am still dealing with some issues. If you don`t have the Chameleon addition, I highly recommend getting it asap because it has served me well. I will visit again soon, but in the meantime have a good day/evening. Good hunting as well( malware and viruses that is ).

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  • Indelible

    My dad got rooked by Same story as Pixiey Dust. My daughter took a call from these people who were ‘helping’ dad with his computer, at dad’s house and made note of caller ID, which was a persons name and a local number. She offered to take a message for my dad, but the caller hung up on her. I called the number on the caller ID and it was a real person (elderly) who was having the same fake tech support troubles. I suspect phone spoofing as this woman did not place the call that my daughter took.

  • Jérôme Segura

    The reason you were mentioned in the Netflix blog is because your company was caught scamming. It is recorded in the following video:

    “Not to mention you Investigator even appreciated us for the good work and assured that we will not be mentioned among scammers.” >> you must be mistaken since we never did that.

    Having said that, you are showing that you care about this and willingly to operate cleanly. You will be removed from the blacklist but keep in mind that if we hear user reports about scamming activities and these reports turn out to be true upon investigation, then your company will be listed again.

  • Jérôme Segura

    Thanks, will follow up on this for appropriate DMCA.

  • Mike Ross

    I have a quick and easy response to these people…

    “Oh there’s a problem with my server and you need to connect to it to fix it?”


    “OK, fire up your TN3270 client”

    “Wha…???” (In a thick Indian accent)




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  • techysucks

    Hi, I currently work as a remote Tech for one of the companies listed above and I also do PC Tune-up locally (no cold calling, i hate calls). I’ve been with them for 4 months now and as far as the Tech Support Department is concerned, we doing great. I don’t know about sales tho. I would agree about the event viewer being interpreted falsely to customers as viruses.
    I also worked as an answer desk for Office (Microsoft) before and we do not call customers unless they have an open escalation ticket.

  • Phillip Remaker

    Here are a few more potential scammer numbers that pretend to be HP for HP printer support. They log on to the machine and invent viruses that aren’t there and try to get your credit card.


    If they call back it comes from 800-243-0389.

    All of these numbers should be blacklisted.

  • Iamastinky Douchebag

    These criminals are committing cyber-terrorism. This is justification for our FBI, CIA, NSA to engage in a little bit of cyber-warfare, take out a few of their systems, and have bastards reap what they sow!

  • jessy cabrera

    i fell for the scam guys. i called them after my computer kept freezing, which i now realize was because of a virus(astromenda or something of that sort). I called them up because i saw an app that said PC Tech Hotline and i was desperate. Once i called them up they explained to me they needed remote control of my computer and so i trusted them and gave it to them. they then proceeded to show me all that fake misleading stuff and i got really scared. They convinced me to pay 300 dollars to be secured for 8-9 years on my pc. i told a friend as soon as i payed and he said i was an idiot for what i had just done. he told me to look up PC Tech Hotline and i found this side, and i literally just discovered i was scammed 2 minutes before writing this. What do I do now guys?(btw just deleted every virus off my computer which solved the freezing problem)


    a person with Indian accent called me supposedly from California to help me clean up my computer as he allegedly worked with HP care,( there were other voices from the background, obviously a call centre) gave me his phone number 675 268953 apparently named Steve Semterol ( or something like that ) . Persuaded me to check my PC, since on the phone I considered to be safe…and lead me to see a screen on my PC which displayed hundreds of “risks” and warnings… than asked me to input “9826743”number — but I knew he wanted to take the control of my PC and told him the call was finished, that I would rather afford control of my PC to a recognized, confirmed and reputable company….and ask him if he would give access to his PC to someone who just calls him on the phone…..THANK GOD I did not fall for this one, and I do consider myself “streetwise”………..then I called real HP company whose technician tried to tell me my McAfee protection is inadequate that some “yogi” program would for over $ 180 per year save me much trouble ….but I also ended the call saying that for that much money I can purchase a new PC….

  • Tom

    I found this number for Yahoo support, but it turns out to be a scam exactly as described in this article.


  • TankGirl✫

    I had heard about this scam last year from my husband. They call his grandmother often, so thank goodness she has a tech savvy grandson. A few weeks ago I answered my 9 year old sons phone only to hear the familiar canned speech most everyone in this thread has heard. I even made him repeat it just to be sure. I was armed with my prior knowledge of the scam, coupled with the fact that he was calling my son’s phone, so I pretty much told him to take a hike. I can’t remember all of what I said to the scum bag scam artist, but I’ve thought of tons of things I wish I had said since then. Which leads me to a question- what WOULD be a good reply? I’ve imagined saying that he should call my husband about it and give the caller the phone number to the local Sheriff’s office.

  • Moder Chod

    this is how Indians operate, they are born liars and thieves, out to steal from you any chance they get. Their thinking, is that if they are robbing you, then they are doing their “job”

  • Jman

    There’s some kind of online “myspeedypc[dot]com”(can’t remember if
    that’s the site name) had a tv commarcial saying “do you have a slow PC?
    Call us now, we’ll scan your system (shows a picture of a VB antivirus
    probably on XP) and BAM! the viruses are gone! Go to
    myspeedypc[dot]com!” Notice how they go from “slow PC” to “virus”. I
    don’t know if myspeedypc[dot]com is the exact site name but if you see a
    commarcial similar to that one and tells you to go to a link something
    like myspeedypc[dot]com then check it out.

  • Prof321

    A big culprit is a company called Elfinam Technologies. They called me saying my computer had been hacked. I regret I took the bait, but after a lot of talking and writing it turned out they were scam artists. So I had my Visa charges reversed. After that I contacted Microsoft, with which I have a service contract. The tech there cleared out my overfilled cache and deleted malware that I believe Elfinam put on my computer. Yes, I know I was an idiot to fall for this scheme, but I want to warn everyone about it,

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  • ko

    Just got a phone call from India telling me they were from Microsoft.
    No phone number on caller ID except for 19939. These bastards should be hung by their toes

  • Curious in Texas

    does anyone know if a company called Avangate is a scam company

  • Tech L

    Advanced tech support and OMG tech help are indefinately shut down today 11/13/2014.. federal agents raided both palm beach county locations

  • GoodtobeBad

    Nice quotes guys all of you. But you know what the asians are really great . because you guys are really pathetic, uneducated and worthless guys dont even dont know what is start meny or how to minimize the windows. Dont fool others or other countries. Americans dont even see the path in the address bar if anyone sees the norton or antivirus for FREEEEEEEEE thats it. They will download it. You stupid Illiterate A-holes

  • tart

    I don’t know if this is a legit company or not, as I think I found them online while looking for official tech support for a product I bought on a company’s website (I think it was linksys?). However, for some reason, the number posted transferred me to a company called “RamZ PC Support” (which now that I’ve looked up the phone number on Google, appears on many different sites with different names). They were able to help me with my initial problem and even offered some advice, but at the end they offered to provide a life time activation of “their” version of Malwarebytes Anti-Malware for an extra price. Instead of downloading a trial directly from the official Malwarebytes site and activating it, they send their version (which appears quite old) via TeamViewer. They claimed they got a special version from the Malwarebytes company and which would only work with their master keygen. The company said they didn’t have the latest version because they were “still working on it” and told me not to update the version the program or it wouldn’t work anymore. However, I’m beginning to suspect they were just trying to sell me a pirated cracked version of Malwarebytes Anti-Malware. To be honest, I’m not all that tech-savvy so I can’t say for sure, but I still can’t help feeling like I was scammed.

  • Melissa Wharton Liardi

    Just got the pop up saying a virus and malware detected to call support. I gave him access and paid 200. I’m in panic mode now. It’s in the process of work in progress now. How do I know if it’s a scam or not. The company is 1St choice tech support. Help

  • Jérôme Segura

    Hi there,

    We came across companies that distributed pirated copies of Malwarebytes and yes, it does look like you were scammed. There’s no such thing as a ‘master key’ and that would be helpful if you posted the number here. They most likely gave you the 1.x version of our product.

    Thanks for reporting the company name, we will investigate them ASAP. Please take the necessary steps to reverse charges from your credit card and contact your bank to make sure no additional fraud was committed.

  • Jérôme Segura

    Unfortunately the use of such pop ups is getting out of hand. No legit technician should trust them or confirm them as real. You should ask for your money back ASAP.

  • Jérôme Segura

    Thanks for the info. We will investigate.

  • tart

    Wow I feel like such an idiot now, but thank you for your reply.
    I couldn’t really get the keygen number since they just pasted it on too fast for me to catch, but I think the Activation ID was “6VR82”


  • Jérôme Segura

    Thanks for that. This could be helpful in tracking them down.

  • IconDaemon

    Put a hold on the credit card charge. Call your credit card company immediately.

  • bandicoot_

    Is it MyCleanPC (mycleanpc[dot]com)? or SpeedyPC (speedypc[dot]com)?

  • Waya Sion

    A couple weeks ago my mother had such a call (claiming to be from Microsoft). her response cause it was too fishy was to ask to be taken off their calling list. he responded it’s $49.99 to be taken off the call list. My mother just hung up and hasn’t been called back since.

  • Techie

    When they called me before I just acted like a complete idiot and asked them what a computer was and other stupid things like that and eventually they just got really annoyed, hung up and haven’t called back since!

  • tmo

    Has anyone looked into the company called online geek solutions? No one called us but my computer had problems for awhile and a message finally came up about my firewall or something….didn’t read much just called the toll free number as well because I knew there was definitely something wrong with the computer. Anyway all the steps you listed are they used by the real techs at all or do scammers all follow this procedure? Because they did do some of them. Help!!

  • pjd561203

    Tech company’s can PAY malwarebytes to not be listed on here. So I do feel maybe you malwarebytes its self can be kinda crooked too. Just a TRUE statement please don’t cry….

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  • John

    You are missing possibly the biggest name in this criminal enterprise – Comantra. Who are now known as Nirvanas. 18882266073.

  • John

    The steps listed are used by scammers, designed to trick you into thinking you have a serious computer problem. No real tech will try to convince you that any of the listed steps mean that you have a virus or your computer will crash.

  • Darryl Michael Wiltjer Sr

    I too have been contacted by Elfinam Technologies. I made the mistake of paying them and is there a way of getting my money back and what should I do now with my computer ?

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  • Tony Higtim

    There is everything on this page except to take down these scammers.
    I read about these scammers spamming forums and they taking down the site..
    If there is some information about this, it would be very great.. It is easy to take these people out of the search engine.. Especially from Google search!

  • Tony Higtim

    There are so many articles like this on the web to just gain readers.. Hope this website is not like them and I will be getting help!

  • Jene Pitsenbarger

    I was hit yesterday, got a pop up message saying my computer has been compromised I just let them right in I have full protection I use Malwarebytes and Avast Premier, nothing showing up they asked for my CC# told them I would have to call them back now realizing I was getting scammed. Hung up and restarted my computer ran full scan ran a network scan nothing. How do I know they are out of my computer already changed my bank password. but I do everything on my computer. HELP

  • Beverly Csanyi

    My son was hacked by a pop up that had a second pop up under the first. when he x’d out the first pop up closed but the one unerneath that one installed a trojan that locked ALL his files. someone then called and asked for $200.00 via green dot card to release his files back to him. he contacted authorities and his IT people and got his filesback.
    . is this a new type SCAM?

  • Al Elliott

    Why put the phone down on them? Come on, there’s great fun to be had
    winding them up. I had one on the phone for an hour, Answer he’s
    questions with full long winded replies, Keep asking to repeat as you
    could not hear or understand, but always be polite and concerned about
    the situation. Under no circumstances allow remote control of your
    While your wasting there time there not free to scam someone else.

  • Dushyant Dua

    Hahahah.. lol.. I liked it. KO I guess firstly you guys should learn how to be safe about computers because I am also from the same team you guys are discussing here.. and to be very frank in India there are approximately more than 100,000 companies doing the same stuff. I really feel bad being a scammer and after having a look on all you discussion I am feeling guilty.. so if something I can do for you all that will be my pleasure. . Hoping for reply

  • Dushyant Dua

    I want discuss this matter further

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  • Flint Beastwood

    i love trolling these guys. they called me at my office (which I am a IT administrator) and i too, sent them through a virtual machine and all the bells and whistles. they cursed me out and i laughed and said their tears are so delicious, they call me everyday curse me and hang up. i tell them i appreciate their calls as i dont work with the general public and that it makes me feel like they care. They get so bent outta shape.

  • Flint Beastwood

    contact your credit card company.

  • Flint Beastwood

    lol this is not that situation.

  • Anon. E. Mous

    *Slow clap* Well isn’t this the smartest scheme I’ve ever seen.

    Seriously, if you get any calls from people who claim to be the tech support of a company and you did NOT expect a call of that type, hang up immediately (or if you can, find out about the ‘tech support’ and help people not get scammed from that source). I’ve seen too many people get scammed and then have their computers controlled with RATs. I’d rather see that stop.

  • Lisa

    I received a call at 7:30am today (12/19/14) from “windows svc center” that they needed to alert me to an “online hidden infection report coming from my computer. He was Indian. The number he called from was a cell phone, 214-287-6915. He gave me a call back number, 281-882-3486.He was rude and persistent. Also, he said the infection was by a Russian hacker and the infection was named “Koobface”.

  • Face

    Came here from “American Tech Support Scam”

  • Alex

    Hi jerome i need help on my computer i have adware but ive runned a custom scan using mwb custom scan to scan for everything but it doesent work can you help me ?

  • Alex

    Hey jerome whats the best way to avoid malicious websites i mean i have malware bytes free edition and spybot search and destroy it helped get rid of 300 viruses i had but ive got a feeling i have something imbeded deep in my code that keeps getting the adwares back i keep scanning it says no viruses found even when i had my free trial on but i keep getting adware i have 6 ad blocks installed to help get rid of ads it gets rid of most i even have a website blocker but it dont do anything can you help me

  • Joey Pinkey

    Back on November 10th, I had problems accessing my Google email account in that I could not my password accepted. Fooled around for like what seemed forever trying to get to my emails. Finally went to Google “help” and saw the 800 number for pc problems. This was with a company called W2C Technologies. After reading some of the comments posted here, I fell for their $200 scam in order to get my email problem taken care of. Like it’s been posted here, the “tech” used LogOn or something like that so he could use my keyboard. He informed me that five (5) different hackers had changed my security question/answers and my password. He did in fact take care of my email problem, but when reviewing my Visa card charges a few days later, the one year $149.95 to keep my system “clear” had been increased to $200 dollars ! Emails ‘n phone calls have gone un-answered. Here recently I took my tower to my computer guy in town wherein he “scrubbed” my hard drive advising me that I should have done it sooner ’cause these scam artists would know my IP address forever ! He also deleted the AVG security program they’d set me up with.
    I’m now back with Malwarebytes and am glad for that. Like other postings here, one has to be on the lookout ALL the time.
    I also would like to know if the Malwarebytes Team would add this W2C Technologies to their “black list” for future reference?

  • Gadget

    As annoying as they are, I keep getting calls from them. So I have adopted the “clueless” attitude, I tell them “OK, let me go to my computer”. Then I put the phone down and walk away. 10 minutes or so later I just hang up and put the phone back. I figure if I can waste some of their time they can’t call anyone else.

  • Truckertwotimes

    What good is the NSA?

  • Thomas Ertle

    Scammers really, really, REALLY need to be done for! (Secure Bit Technologies number: 1-800-862-2015)

  • Grandhuff

    Where is the comment from Saori M? Your comment isn’t a reply to him/her.I went down the comments for awhile, got tired, but never saw it.

  • Cecile Nguyen (Malwarebytes)

    Hi Alex, please post in our malware removal forum at and one of our malware removal experts can assist you with this. Thanks in advance for your patience.

  • Harami

    Dear Moder Chod, thank you for spreading peace and harmony. The Indians are just doing their job for the meagre wage they get paid. If it wasn’t Indians doing it, it would be another 3rd World country. The people in control of this activity, i.e. holding the purse strings are not necessarily Indian, they may be from the Pakistan, USA, Russia, Africa, China as well as India. At least you have a head start with Indians in that their unmistakable accents would always lead you to question why have they suddenly phoned YOU – it must be a scam. Enjoy it, toy with them, frustrate them it’s all good comedy.
    Nice moniker, say hi to your mom once you’ve withdrawn.

  • Harami

    Hi Al, I agree. I have had fun with them, a group of us have a challenge of how long we can keep them on the phone for. One colleague has managed 35 minutes.

  • Hello

    You so stupid!!!! Whacko you should use your brain sometimes.

  • ekaj

    some one from “apple” called me and said my windows device was infected. MY WINDOWS DEVICE FROM APPLE??????

  • Investigations

    I purchased Microsoft Assure directly from Microsoft and there tech support Phone Number is 1 425 882 8080. Under the name: MS WIN VT2. They will only call when an issue requires a second session (while the search for a solution or to follow up on a issue that they have repaired). Before they re-contact you they will ask for a date, time, for your convenience & the time zone you are in. They also will send an e-mail so you may be in contact with the same technician for future issues as a precaution.

  • Nick St.john

    I got a call from someone with a Indian accent saying his name was Steve and h was from tech support and wanted to take over my computer i hung up on him and he called back like 10 times so i told him i couldn’t use my computer at the moment because it was low on battery. He called 10 mins later. I’m telling you guys these people are restless and want your money.

  • Nelson

    Has anyone every heard of PC-Resolves and are they legit?

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  • Tristan Steadman

    Lol. $300, $400 and $500 dollars for some of that. Who would pay that much to fix the simplest things?

  • Sterling Stewart

    Hey Nelson,

    They are not legit. If you paid you can report this to your CC Company (Chase,etc.) If they sell it with support they are not legit.

    Have a good day.

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  • Nelson Brown

    I’m not to happy with myself, I did use them. Not thinking. I did call my ccc and disputed the charges and got a new card. Not sure if they did any damage to my PC. Now what should I do?


  • Luigi Proud DemoCat!

    The best way to fight this when they cold call you is to sound interested and keep asking questions. Keep them on the phone as long as you can and then at the end, tell them you know they’re crooks and that you kept them on the line all this time so that they couldn’t rip someone else off.
    My mother got one of the popup fake support infections on her machine. I kept the guy on the phone for 45 minutes trying to convince me to let him have access to the computer and then told him I knew he was a crook and I kept him on the line all this time so he couldn’t rip off someone else. This made him EXTREMELY angry and he started arguing with me about “not being a crook” which wasted another 10 minutes of his time.
    If everyone did that, it would be impossible for them to make any money scamming people and they’d have to find another way to rip people off.

  • Luigi Proud DemoCat!

    I suggest that you talk to them. Give them fake information. Do not let them access your computer. Sound interested and ask questions. Waste as much of their time as you possible can and then tell them you know they’re crooks and you kept them on the line to waste their time and prevent them from ripping someone else off. This invariably gets them very angry and ruins their day.

  • Luigi Proud DemoCat!

    Bingo. Great minds must think alike. Just be sure to tell them at the end what you just did to them. It makes them really angry and ruins their day.
    If you’re technically sophisticated, you can even fake having terrible problems getting Team Viewer (or whatever) to download, and then give them a bogus code which won’t connect. Just string them along by pretending to do what they say and never actually doing the stuff.
    The most fun, though, is as I mentioned above when you tell them what you just did to them.

  • Luigi Proud DemoCat!

    Sorry, bubba, but their are criminals in every country. In fact, many of them here in the USA claim to be a “Christian Business” to trick you into thinking they’re legit and won’t rip you off.

  • SouthernGael

    Does anyone know aything about a fixit site called SpyHunter by Enigma Software

  • luna

    Soon after I bought a “Total Defense” security suite from Newegg I experienced trouble with the product. I called “Total Defense” tech support which is run through a company called iyogi. They tried scamming me into the same crap that I had a virus ect and they could fix it for $200. This wasnt even the issue I was calling them about and they didnt even address my issue until I told the they were scamming me. About a week later I started getting calls from the so called Microsoft rep telling me my computer was showing signs of viruses , ect. They gave me the exact same pitch that the iyogi tech support did a week earlier. Im my opinion there is No doubt in my mind iyogi is somehow connected to this scam. All the people I spoke with from iyogi and the subsequent ms scammers all had indian accents

  • Companion Wulf

    A while ago I had a call from a guy with an Indian-American accent (clearly affected) claiming that I had “uploaded a virus to the Internet” and that he needed to “access my computer immediately” in order to fix it. I decided to play dumb for a while and listened to his spiel, including asking some amazingly dumb questions and pretending I had no clue what he was on about so he repeated himself. Of course, he insisted that I give over my debit/credit card details so he could continue, even to the point of becoming pushy because I still asked the dumb questions and used some “let me get this straight” statements. Ok, so I eventually tired of the charade and admitted that I was “tech aware” and actually knew that he was full of ****.

    “No, I’m not! No, I am not!” he started to raise his voice. “You’ve uploaded a virus to the Internet and it needs to be fixed before it affects others! I can help with that….BLAH! BLAH!”

    I asked him specifically, so I could confirm that fact from my end and so our details matched, if he could give me the originating and destination IP addresses, I could then do a traceroute to ascertain how it got there in the first place, which program was the culprit, and where in the vastness of the Internet it had actually gone.

    The guy couldn’t answer me, bluffing off with mentions of “payment” again. I continued: “Without an originating and destination IP address, you cannot specifically state that MY computer has been spreading viruses or whatever to the Internet! That’s very broad and very generic.”

    The guy started to tear up at this point. “That’s why you’re lying,” I persisted. “I actually have your details logged. You’re currently in India, you’re using VOIP or Skype and your IP address indicates that you location is in the New Delhi area…” (all completely wild guesses, of course).

    Well, he was actually sobbing by this time. I felt bad for him because I really didn’t think it’d affect him so much. Usually they just hang up. Eventually, I apologised because I knew he was only doing his job, but what they told him to say was NOT correct at all and was some serious scaremongering (a felony in some countries). In response, he too was apologetic and admitted that that was what they [his bosses] had told him to say because “fear makes sales”. And shortly before he hung up he insisted that I’d uploaded a virus to the Internet and I was making a big mistake.

    And that was the last time that particular company called me. I did a bit of research and that same company closed down because of the complaints and, I believe, some lawsuits levied at them. Later, it sprang up again with another scam in the form of a “malware/virus protector”. Like viruses, these unscrupulous companies spread.

  • Companion Wulf

    I admit I’ve had some fun with them too. Some of them have been quite nasty, most have put up with it if there’s a dollar to be made. Here in the UK, we have the “Telephone Preference Service” (TPS). You can register home phone numbers and cellphone numbers with them and cold-calling companies MUST check with the TPS first, otherwise they can be subject to a fine. You can then state that your number “belongs in the Telephone Preference Service register” and if they or their colleagues call again you can and probably will report them to the TPS so that they or the company they work for will be fined. This usually scares them away. I’ve not had a single cold-caller in about 4 years now. Interestingly, of all the phone calls I did receive, they all had Indian accents and they all claimed to be from different companies selling different products. Also interestingly, when I told two or three of them at the beginning about the number(s) belong to the TPS I received absolutely NO phone calls from ANY cold-calling company!

  • Patrick Ervine

    Just a great tip for you all, you can let someone in via AMMYY, and not give them remote access. You just have to uncheck everything that is checked except for view screen, and check the box that tells it to remember the choices and THEN click connect. Then, place some “highly personal” things, to intice them to try doing a file transfer which won’t work, and also when they try to do their things on the PC, they can’t. After that, bore them senseless giving a tour of your PC. Then, when they connect again after a disconnect, they can only view the screen STILL. After you’re done with the baiting and they hang up and stop altogether, uninstall AMMYY.

  • Mike Russo

    When I got my call, I pretended not to know a thing about computers including how to turn one on. I told him it was my wifes. I had him explain everything to me a few times. When I finally had it boot up I told him there was a password I didn’t know. He said to hold while he would look for it. I was intrigued but instead after a few minutes he said to try password, qwerty,12345, etc. When I finally got bored I told him I found it in a drawer. I spelled out f**k you and said that’s right f**k you a**hole. He said “no f**k you” and hung up. Good times

  • Kenneth Ligutom

    I’ve been running 2 neat apps, this anti-malware’s full version and Trend Micro Titanium internet security full version.
    I installed trojan killer.
    It scanned my pc and found malware.
    I scanned with my scanners mentioned above and they found NOTHING.
    Was this a scam?

    Thanks in Advance.
    (from a 1_-year old student)

  • Patrick Ervine

    UPDATE: My Tech Gurus has a new name: Ecocomputer Support!

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  • Mr Smiley

    The next time they call, ask them to verify your IP Address ( they won’t have it). Then ask them if they have a website. The next step do a domain reverse of the website and find out the IP address. Then the last step find the IP address find out their Internet Provider and file a complaint.

  • TheUltimateKing (jlkfreeman1)


  • TheUltimateKing (jlkfreeman1)

    Um im trying to pi$$ of a site and wind them up like AL said… just dont know what ta say.
    Can anyone who is evil help me out?

  • TheUltimateKing (jlkfreeman1)

    Who is the Moderator of this site?

  • bernardjsussman

    One of these guys just phoned me. Knew my name – I don’t keep it a secret from the net – and said he was from some PC assistance office, as if I should be expected to recognize the name and think it’s connected to Microsoft or my internet provider, and he wanted to make sure that my computer was OK and would I just type in some stuff …..
    He had an accent so thick I had to keep asking him to repeat himself. I asked where he was calling from and he repeated the vague PC office name, – no, I meant where on a map. He said New York City. It’s possible to be mugged in any of fifty languages on the streets of NYC but someone trying to speak English there would soon sound much better than this guy. What time is it in NYC? – He was off by a mere 8 hours. End of call. I am computer illiterate but I am not an idiot.
    I am sure he was trying to get me to type in registry changes that would have enabled him to read my files. Don’t do this when a stranger calls you; get his (purported) name, his company’s name, and his phone number. Then check it out very thoroughly and don’t call him back.

  • PunchiBunch

    “Items Founds”?
    *wrecks the universe with laughing*

  • Angela Simms

    Look guys may not belive this it all start it in 2009 on another PC. this was all done by Window and Microsoft, I never call or e-mail those kind people, but they use my New desk Laptop in 2010 this PC was used to make Windows 8, but didn’t know what they put are here, But one will admit to Microsoft or
    Windows support help desk to help me, when lot stuff was just mess, but thought there where helping me, I was need to computers, and never had to pay anything, My husband told do not pay he will deal with them, plus I was lead to belive I was dealing with 3rd party Gov. From U.S some that was true but didn’t know I was dealing with I did not know why need to get all info, But 1 Corp. always come thew for me they always fix my PC. and that was Google company and Corp. I’m not dummy I look at a Lot of Doc for the Gov I knew what look like but fooled, Their more to story just can’t put everything and here.
    But like to say Beware of all check with F.B.I first I had to, don’t let get that Far. But thank God we all have Malwarebytes.

  • Bronco Gal

    BEWARE of a group called Mayas Services UG! They followed the scammers script to a T. Sadly they soaked me for $300 +. I wish I had found this site before they got their hooks into me.

  • Guest


    Robin, Tumhari Gaand mai kya khada baal hai…

  • Guest


  • Ronit William

    Robin jaisa ki maine phele kaha tumhari Gaand me Khada baal hai kya..
    to be continued….

    tumhara kya ja raha hai phele ye batao….agar tumhe acha nhi lag raha toh uss cheez ko mai samaj sakta hu..tumhe pata hai..uss kaam se..kitne ghar chalte..hai…kitne log earn karte hai…soch ke dekho zara….aur kon sa ham apne desh ka paisa loot rahe hai…
    Gandu jab angrej hamera desh ka paisa loot kar le ja sakte hai..toh ham inki Gaand maar rahe hai toh tumhari Gaand mai kya dard ho raha hai…..
    tere baap ka paisa hai kya…

    Gandu agar hamare desh ka paisa aaj hamare desh mai hota toh…ye ham se aage nhi hote ham insai aage hote…Land samaj kuch kya..

    Ye lode toh Hamare desh se paisa le gaye thay..Hamare andar inta talent hai…ham tahi se unki Gaand maar rahe hai…

  • luna

    “OK I have my credit card number ready. My name is Gomer Pyle”. Herman Munster is also another good one to use





  • PunchiBunch

    Man,my first visit to scamland was to open that websites…

    Welcome to the scamland!

    And run a fake antivirus founder…

    3 critical viruses? B DO I LOOK LIKE I CARE?

  • Alexander Rector


  • Angela Simms

    I just like to get back with you are problem, But we have same issues My is Dell laptop all most 5 yr, Made into 8 windows, everything was Pre installed. But I have got to point that just don’t Trust any one any more and when comes security they don’t help either. But do have same issues has you+ plus more this night mere.

  • Angela Simms

    They Lie, Don’t fall for that one, Microsoft, Outlook office I thought I was only one going
    thought that, there supposed to pay for that Plus keep asking you for number Don’t give
    it to them. Call Microsoft Security Right way.

  • Angela Simms

    I like to know about that problem, some times my PC just won’t go off, and Now Microsoft tell me I need a start page, What hack they talking about it seem to me comes on fine, just doesn’t like to go off.

  • Jérôme Segura

    Hi Jessie,

    Thanks so much for sharing your personal experience!

    Yes, these scammers are really going after vulnerable people and it is very hard to witness it.

    With the information your provided, we will be able to investigate.

    Thanks again.

  • ARC056

    First thing I do with new computers I purchase is this:
    1. Boot up PC.
    2. Make ridiculously complex password. Write it down. Pick less ridiculous password, use it for login.
    3. Access internet, download Google Chrome.
    4. Download Advanced SystemCare Ultimate. Download Malwarebytes Antimalware.
    5. Download other random small games and stuff.
    6. Install antimalware and performance assistance software. Install games.
    7. Play games, knowing scammers got block’d.

  • ARC056

    35 minutes? Mine’s 1 hour, 15 minutes. I had actually killed the phone (a wireless) and had to pick up the second before the call cut out.

  • ARC056

    MBAM is awesome, no doubts, my friend. But sometimes, you need a little extra kick. Grab IoBit Antimalware and Advanced Systemcare. Between those two and MBAM, there’s not much that’ll stick. Install Google Chrome, and even less will stick.

  • Afootpluto

    855-979-1070 called me saying they were receiving errors from my computer.

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  • Peter Jones

    I do this to ALL cold calls!
    B.T.W. I have just tried to be scammed by same Indian sounding call centre, when he said he was going to take “remote access”, I said I was going to end the call as I didn’t feel comfortable with that! Instantly his “Supervisor” came on the line sounding very frantic insisting that I don’t hang up! . . . . . I hung up, they tried to call back but just rejected the call.

  • Taylor carel

    Actually its really difficult to figure it that which firm is doing spam with you.Some times they ask for a particular amount from customer. one of the trustworthy sight for me is go4customer have got a gr8 service from them.

  • geekykids

    u wot m8

  • geekykids

    oops. i thought u were promoting them. ignore my obnoxious comment.

  • Kelly Andrews

    1-855-948-0333 is a BAD number claiming to be Netflicks Technical Assistance !! Do not call!! They do have a very thick accent ( I should have known !) His name is Dan

  • Jessica Olivia

    I got a call last week.The person online took the remote access of my system he shown me the permission file folder of windows,he told me that my permission files are infected with virus that’s why those files cant be operated so he asked me to pay 100$ to sort out this issue. Actually permission files can only be operated by Microsoft not by the user. please be aware of all these scams and pop ups.

    If i face any problem i use to contact GO4customer for the same because they are the genuine service providers. In these kind of issues related to your system, you can contact Go4customer.

  • Jessica Olivia

    I got a call last week.The person online took the remote access of my system he shown me the permission file folder of windows,he told me that my permission files are infected with virus that’s why those files cant be operated so he asked me to pay 100$ to sort out this issue. Actually permission files can only be operated by Microsoft not by the user. please be aware of all these scams and pop ups.

  • Alexis powell

    I keep getting calls from a source claiming to be tech
    support for Mac. These people are calling me at least two times in a month. Although
    I told them that I am on windows and also told them do not call me again – but they
    always do! When I was having trouble with my operating system I just called to go4customer.
    I have been a customer for over 5 years. They are available 24/7 for any
    technical issues. My experience with go4customer has been truly amazing.
    I would strongly recommend you to visit
    go4customer. It is one of the most
    genuine technical support providers. Please
    be aware of all these scams and pop ups.

  • violet

    sad dude
    dat sad

  • violet


  • Reid Jackson

    Don’t trust them!

  • Theodoros Nicolaou

    You can just make a virtual machine (I prefer having Windows XP on a virtual machine for trolling scammers), install some stuff on it and use a low resolution (probably 800×600 or less) crappy wallpaper (one in the sample images). You should use the “Tile” Position, so your PC will look awful. Also, you should use a low screen resolution that makes the tiled wallpaper look even worse, like 800 x 600 wallpaper + 1024 x 768 screen resolution. Finaly, when a scammer calls, you should turn on the virtual machine and let them access it. That will allow you to have fun with them while keeping your actual computer protected (and damaging the virtual machine, which can be deleted and recreated).

  • patty

    Obviously a group that is on Welfare, Food Stamps and Section 8 Housing. or ripping off whomever you work for..

  • pocketnunu

    Just got a call today from an Indian accented woman claiming to be Microsoft, then a Microsoft “partner”, unsolicited call (red flag #1), claiming to know my computer had harmful viruses. A couple years ago we had received a phone call from the IRS about our taxes, etc. that was also a scam. (The IRS does not make phone calls. They send you a letter.) Know that our phone number is under my dad’s name, who is also 93. So please, everyone, especially look out for our seniors, who don’t hear well and are confused by fast talkers and may have heavy accents of any kind.

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  • Rebecca Gurland

    oh, they are tricky- sounded like they could be from Dell Tech support and knew my computer model- by the time I suspected a scam (eventually got too pushy about purchasing)- they had access, showing me those graphs and lists of stopped programs. I said luckily I have computer savoy son to help before I pay $99- he said “he will say this is worth $200-$300- have them do it -and can I call you after 5 after you’ve talked to him?” I said after 6. I shut off my phone ringer and from 6:02 they tried 4 times from (661) 748-0240 (looked up as Neutral Tandem Landline in Bakersfield, CA.) At 9:45pm I had a missed call from (maybe a foreign country) with a long number: 918-093782736. They left no message and I don’t even want to give them time of day. Meanwhile my son had emailed back “don’t pay, I’ll call you” and later told me of same scheme, someone else paid $99 to supposedly clean up PC then had so many ads and stuff installed and whatever that whole machine had to be configured. My great son told me to check for and uninstall anything installed today and run scans. Luckily it seems there were just the 2 programs for dell assistant to connect- but they were dated last week and last month! I deleted those and desktop icon. I now have malwarebytes and thank you for all the info. I will be educating others. May this be helpful.

  • 5toe+4

    Scamed and now getting calls from a rep. claiming they are going to take me to court because I cancelled the payment for a Life time warranty. Said they never lost a case and that i was stupid. Nice words coming from the rep of Orange USA 1-855-821-7302.

  • 5toe+4

    You must report any potential scams to the FTC so they can investigate and punish them. FTC needs multiple complaints of a specific scammer for them to do anything about it………

  • Alikely Victim

    I got a virus alert on my computer and stupidly called the 888 number displayed. I usually don’t fall for things like this but the popup was convincing because I could not access my browser for a while and I was paranoid because I had just previously been on some shady sites that I thought could have actually given me a virus. I immediately became suspicious because the call simply said I was being directed to “Tech Support” and the person who answered was clearly not related to Apple at all and had no access to any information. They just asked a bunch of questions about myself and my computer and then said I may have to pay to get the virus fixed. I told them my name and that my computer was a Mac before hanging up. I also read the 12 digit number displayed on the popup for the guy and told him I was unsure if my computer was virus protected before I came to my senses. I’m afraid now that the little information I gave him will be enough to steal my identity or hack into my computer but maybe I’m being paranoid. HELP. The number was (888) 221-7817

  • John Belly

    Tech support fraud increasing day by day, how can we safe yourself getting involve in these kinds of scam. Be sure before taking these kinds of online services.

    Easytechy Computer Tech Support | Las Vegas, Nevada – 89146 | Tech Support Number: 1-855-859-0057

  • Alex Helton

    Please don’t post links to live malware.

  • Alexis powell

    Some days before i
    received a fake call. He checked my directory files and told me that my laptop
    is infected with dangerous virus. He asked me to pay 100 bugs for that stupid
    reason. These kind of fake companies can con you in anyway, so beware of these
    kind of scams. You can also put that call in scam blog so that next person
    receiving call will come to know about this scam.

  • Cathy Brooks

    Wow!! you guys are so awesome!!
    But can anybody let me know that why they were able to scam us??

  • Cathy Brooks

    Any body can understand that Microsoft doesn’t call anybody itself…

  • Cathy Brooks

    But I wanna share with you that 80% if customer services and technical support programs goes in India from USA, UK, Canada…So India has all the authorized technical support, debt collections, customer service and all that

  • Cathy Brooks

    I am also in India with some brand name, and heard that people from US, Canada, and UK they are talking services from technical support and after that they say call back after 2 days and get the fee….I am afraid to write after that they never called back and never receive calls……………….Now boys and girls let me know whos is wrong and whos is right…????

  • Cathy Brooks

    Bad people are everywhere, you just need to stay safe that it.

  • Cathy Brooks

    I would like to share 1 more story as well,

  • Cathy Brooks

    People from India getting e-mail from US, UK, Canada that they won $75,00,00 in a lucky draw of KFC or Coca Cola and they need to pay some amount to get the money cash..

  • Cathy Brooks

    When they send money. they never get anything..

  • Cathy Brooks

    Now gentleman, let me know whos is at the right side now,if they have scammed us then somewhere or on the other hand, we have been scamming them from Years….

  • Cathy Brooks

    For more information follow me on Facebook

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  • Irene Irvine

    I nteresting and helpful comments.However there must be some decent ones.I have for the last year been with one and honestly they have been great.I am a dummy on the computer and have so often got myself into a mess.I have clicked on to the icon and someone has been with me asking the problem in under a minute .They have been very respecful and understanding.My problem has always been fixed and before leaving they get me to try it out and ask if I am happy.Sometimes it is a 10 minute thing but on one occassion I had a big jumble and they fixed it Last time it was sorted out they even phoned me to say that my battery was running low and I should charge it now rather than think that something was still wrong.They were correct but by this time I was off line

  • Alex

    Hi, I need help!! I went to a website and a similar warning pop up image shone above appear in my screen . So does that mean viruses will get in my computer for how long? And how do I know I am in great danger? What if I’m logged out from my accounts in the computer, do I still change passwords? Also if I have Kaspersky, will that eliminate the viruses or malware? Sorry it just happened to me a few minutes ago so I am in panic mode. -Thank you so much I appreciate all the help I can get!

  • rock278 –

    Hi, Beverly.
    I am aware that this comment is 5 months old, but incase you are still fluffled by the thing that happened.. Your son had/has ransomware, I hope this issue is fixed :)

  • TheUltimateKing (jlkfreeman1)

    ik virusmakers lol

  • LaRue Foster

    I got a call from these scammers from India just this week. They knew I had a new computer less than a year old. They even knew the brand. They said they were from Microsoft and needed to have access to the computer so they could fix a virus. I told them no, definitely not. They were so persistent I finally hung up on them. What they didn’t know is that I dislike Win 8 so much I don’t even have my new computer plugged in and I knew for sure they were baddies when they said my computer had been infected in the past week since it’s been sitting on a shelf unplugged for months. What tipped me off to the scam initially is that “Microsoft” didn’t come up on my phone display but the phone showed it was a Skype call.

    I love your website. You’re performing a valuable service. We’re all so used to voices from India in tech support and the caller sounded so confident it’s no wonder people are falling for this scam.

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  • Gin Khup

    Is advance system careultimate really worth to use?

  • Jérôme Segura

    Thanks for sharing your experience :)

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  • Ronan

    What is that, “Blazing Boom Blocks”?

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  • mrkimedo

    I have problem with ustechsupport. I have cancelled renewal on

    May 4, 2014 ”
    Hello *******
    Thank you for contacting USTechSupport Customer Service. This e-mail confirms that we have canceled the automatic renewal of your USTechSupport subscription, as you requested. No further charges will be made for the product below.

    And on
    Mar 27 2015. i got his email
    Hello *****,
    Your subscription successfully processed, and you can now enjoy continued PC protection from USTechSupport.

    The charged my credit card. Is it possible to just cancel my credit card to prevent further fraud or i really need to call some agency?

    I live in Croatia and ustechsupport can cancel renewal only by phone, and not by using email. That call cost me a lot of money as it was international call. Can you help me?

  • Lewis Button

    Why not?

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  • sandeep Shani

    Hello Friends We Help You . Any Calling for Tech support You Just Call Local Police. Any Pop In Your Screen Just Error Type Plz. Don’t Call in Your Desktop and Laptop Screen Toll Free Number.
    First You Go To Task Manager. kill All browser(Example:- internet explorer,Firefox,google chrome).

    Delete Your History. popup Is not show you in your Device ok.

  • tjpc3 The Redstoner

    What would be funny is when one of these guys calls is to play a really loud ear-bleeding sound into the phone.

  • Alex Helton

    It’s a good way to get ignorant people infected.

  • Carlton Sanders

    Add eaze tech 12138938288 scum

  • iShotZz

    Have you scanned with Malwarebytes yet? If not, you should do a scan with it and see if they installed anything. (Sorry for the late reply.)

  • Mayra Matias

    i did not receive a call, a window poped up on my comp and i can not close it… it says : blue screen error, call your Microsoft technician at 1800)486-0454
    PLEASE DOES AMYONE IF THEY ARE LEGIT OR FRAUD I already called, the already worked on my comp, and they are waiting for my credit card to go thru, to fix everything BUT i don’t know if its true, legit or not????

  • Mayra Matias

    Powered by Disqus
    Add Disqus to your site Privacy

  • Mayra Matias

    hi, i didn’t get a call, a windo poped uponthe computer. it says BLUE SCREEN ERROR. …call a Microsoft technician at 1800-4860454. I called they diagnosed thatvit had been hacked and alot off problems… i gave themy credit card and they are going to charge me tomorrow … but I DONT KNOW IF THIS IS LEGIT/REAL OR A FRAUD??? please help??? has anyone had a similar situation? PLEASE REPLY asap!

  • Carlo

    Last week I received a call from a man who pretended to be a technician from TalkTalk, my internet provider. He knew (or maybe just guessed) that I have connection problems and told me that he could fix them. Very stupidly I fell into the trap and allowed him to connect remotely to my computer. I knew that something was wrong but I fully realized that it was a scam after I saw their fake TalkTalk website (incredibly fake, images badly copied and so on..) and he told me that I was entitled to a refund of £150. There I immediately closed the call and turn the router and my computer off. When I tried to login to Windows I could not because they had changed my password and it looked like they had messed things up. This is what I did afterwards:

    – login to my Ubuntu account and change windows password
    – start windows in safe mode and restore it to a previous properly working state (now it seems there isn’t any of the software they installed)
    – change router and connection passwords (remote web administration was already disabled)
    – change all my passwords from a different computer (I didn’t have any password saved in the browser but I changed them anyway)
    – check through Ubuntu which files were accessed, modified or created while they were remotely connected to my computer. It seems that they looked into some of my personal folders looking for sensitive information but only found personal photos (which is quite annoying anyway).

    Now I am scanning windows looking for virus and malwares but I don’t feel safe anymore and I am thinking of formatting and reinstalling windows.
    I would like to know if my Ubuntu partition is safe and I can use it to connect to the internet.
    Is there anything else that I should do? Many thanks for your help.

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  • Lewis Button

    Besides, it was a scammer’s website, not live malware.

  • Lewis Button

    Or better yet, transfer the scammer!

  • Lewis Button

    Have a read of the article. Unless you are having problems, it’s probably a scam.

  • Lewis Button

    It’s a scam, or a lie.

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  • barbara

    keep getting messages , windows has detected a security breach and I may have a virus it freezes up the system and i can no longer continue I called 1855 584 1733 company name is premium technical support I asked for names but with that heavy indian accent you do not have names like Kenny williams
    or owens james the fee would be $49 .00 and protection for 1 year I that made me aware it was a scam
    thank you for keeping us up to date

  • PeaceGrrl

    Like, is not gonna affect your computer but more of a asking “call us so we can scam you” kinda of thing?

  • Lewis Button

    Yeah. 😕.

  • K3llygotsw4gg3rs

    I just had the same exact problem, I freaked out, but I knew that the toll free number was fake, so when I clicked the back button, it internet explorer asked if I wanted to leave this page. I frantically just clicked the start button and shut down my computer.

  • K3llygotsw4gg3rs

    It’s a complete fraud, I had the same problem. My computer has a long history of virus scams.

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  • Anna

    I was called by someone like this just an hour ago. I told them that my uncle works for Google and I had to inform him about this virus immediately and they hung up on me :) The number I got the call from was: 213-102-3456

  • Antoni

    It seems that swindle attempt’s continue, a shady person just called me (in Versailles France) requiring to take hand on my computer in order to solve problem! making pretence I was appreciating his intervention, I keeped him busy about 1/2 hour !
    Then I told him I was making fun of this attempt of piracy.
    He left me with… not very happy !!!

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  • Jazzzbo

    I just installed Hola, an extension into Google. I then ran JRT.exe (mini-Malwarebytes) and got an error for gkojfkhlekighikafcpjkiklfbnlmeio, and Hola was uninstalled (or blocked – whatever it does)
    Searching the Internet, I couldn’t find any reference to it being a problem. Has anyone got any information on this?

  • ARC056

    Yes it is… in my opinion anyways. It’s not up to the task of dealing with viruses, true… but for system-related care tasks (like rooting out junk files that haven’t been seen in years that’re hogging resources) it works like a charm.

  • Kimberly Marie Mathias

    This message will not leave my browser on my ANDROID-HTC Phone and WILL NOT LEAVE! I called the number and AFTER several minutes waiting, a man proceeds to tell me that it has to be a fix it line for apple I pad and I phone ONLY! They are not affiliated with nor cannot give me ANYTHING tech support what so ever!! Meanwhile the whole time I’m arguing with him over the discrepancy, I noticed rthat ” HTC “came up as the number called. The guy on the phone was so rude over and over again saying he didn’t what I was talking about that number is ONLY FOR IPHONES AND IPADS.

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  • Coffy

    I am so sick of them calling me, I just asked him for his number and he gave me this bogus number. I got him mixed up because he was not expecting that question and he said that he was from Google then he said he was from Microsoft and either I hung up or he hung up. They keep calling from numbers with a 1 unavailable. I wish there was some way to stop this annoyance.

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  • Jimmy Kung-Tap-Fu

    An alarming number of Mac users fall prey to this scam as well as posts on the apple user support forums can attest.
    …Unix users generally get the popup and then have a good laugh.

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  • evelyn stever

    They just posted a pop up—–very official looking I might add–representing Windows, I have a virus the heavily Indian accented fellow said. I agreed to talk to his “fixer” then hung up when he said he wasn’t affiliated with Window. I feel foolish now. Did i give him access i don’t know about? The fone # listed is 800 642 7676.

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  • KnobbyRoider

    Has anyone ever traced to where these guys are? I would love to beat them up in person.

  • Polly Villareal Hartfield


  • Polly Villareal Hartfield

    PS-Not biased well just a bit after dealing w/ fake Indian-New Delhi-boiler room scammers,always sounds like a party going on in back ground and most use fake names not hinduish sounding like habib ,mahindra rajish mushahawari etc..instead-alan jones,sam parker henry scott van mason my fav.jon smith.Go on cry hater,racist whatever makes you climax!…Always indian sounding voice and “Cold calls” at the most unconveniant time-on the toilet ,shower ,sex,w/family aren’t there enough Sikh,hindu,farsi’s? curry eatting-smelling mother f’ers-midle finger em!! JOEY V 13

  • agp3618

    They called me after fouling up my pc with phony software, so I gave them $ via a credit card, then informed my credit card issuer that I had been scammed by folks from the sub continent of India, and was informed that they receive reports like this all the time and would I like to cancel the charge and receive a new credit card. i responded in the affirmative – they have been wasting their time calling me two to three times a day to listen to me laugh hysterically at their story time. They get nasty and I laugh even harder – meanwhile they have wasted a great deal of time and I’ve had a bit of fun at their expense.

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  • Mike

    So some guy calls me from Microsoft said that Microsoft,
    couldn’t really understand him, but said I had a virus, said he could repair it at no charge to me, cool I said go for it he got access and showed me I had 1728 viruses, ETC ? and that the amount of viruses was too much and I would have to pay $99.99 to repair it!!!! ???? so while on the phone I shut off my computer, so he no longer had access but did he just give me 1728 viruses??????
    I have your software program do I still have viruses??
    I’m afraid to turn it back on please advise

  • Abeq

    Have you reported it?

  • Yusuf

    Hello! I just got a phone call from one of these guys today and noticed this number isn’t on the list!

    They claimed to work for B.D. Techno Design and their phone number is (765) 334-4249.

    Hope this helps!

  • LindaClaudine

    This has come to Apple. While my popup was a bit different looking (It was Apple-looking, with a Safari icon (I was working in Safari) and just looked more official – but said the same thing approximately. It locked my MacBook Pro totally – just last week! I immediately called Apple Support to tell them so they could log it into their files and my file (I have had a few strange encounters over my time with Apple – Windows servers/users getting on my MBP when I do not want them and do not have any share enabled; try to find posts on that as most people WANT to connect to a Windows computer; not I.) There really wasn’t anything they could do, nor was I expecting it as it was late and no senior techs around, except walk me through what I already knew – to quit frozen application(s), which was what I wanted, for them to be with albeit telephonically, plus the log. I did take a picture of it with my iPhone and have filed with the FCC (not the first time – but they occasionally follow up). If you have a PC and have had lots of trouble, they will install some type of FCC tracking (?) deal – but nothing for Mac yet. So definitely file anything weird with the FCC. It’s not hard – and just skip what doesn’t apply (though it’s the fully filled out ones that get the response, though they note you have filed before).

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  • Ann Korn

    Report to Dell. This happens to us. They knew our name, phone number and computer. There are people who got inside information from dell on customers. Dell gave us a special ticket number and asked us to report it to the FTC. (I think it was the Federal Trade Commission, or whoever takes public complaints, sorry it was a while back.) This was unsettling because they knew personal information about the sale and a repair that we had done that year on the Dell. We almost fell for it because of the information that they had.Their angle was that our computer was sending some kind of spam to them.

  • Flowermanvista

    There’s a 99.99% chance that the scammer used fake software that is designed to scare the user by showing fake viruses. Most likely, you do not have any viruses.

  • Xentreali

    i think it would be great to install linux on a VM and use a Windows wallpaper. Tell them that you think you use Windows.

  • Jenny


    Geeks Technical Solutions – 800-832-5456

    The Geeksville – 800-514-9545

    The GeekZ – 866-434-4364

    Geeks Customer Support – 855-524-3357

    Geeks-squad-tech-support – 800-989-6608

  • Frank Smith

    These guys are in India (and just recently in China) and they are working on commission. You sound like a Trumpolini supporter.

  • Frank Smith

    I use Webroot SecureAnywhere myself. It blocks everything suspicious, including a few legitimate programs I have to whitelist. I used to use free programs, but they were all virtually useless. This isn’t an advertisement, just my own personal experience. In the end, you get what you pay for.

  • Frank Smith

    In the future, you may wish to install ERUNT (Emergency Recovery Utility NT), which backs up your registry once a day. If someone screws with your computer, open it in safe mode and restore to an earlier version of your registry. This has worked every time my computer has been compromised.

  • Frank Smith

    I store my passwords using an ancient secret technique passed down by the Grand High Poobah of the Freemasons. I write them down in a notebook made of that mysterious substance called paper using a magic pen that contains its own ink and doesn’t have to be dipped in an inkwell to work. 😉

  • Frank Smith

    Are you going to vote for Donito Trumpolini or Theodito Cruzolini?

  • Frank Smith

    Hanging up would be a better use of resources. Just don’t engage in transactions YOU have not initiated, whether by telephone or with the knucklehead who can’t read the NO SOLICITING sign on your front door. It ain’t rocket surgery.

  • Frank Smith

    Bombay and other points east. I WOULD NOT recommend beating up any Indians, however. The local authorities frown upon such outbursts. The real culprits are the American companies who have outsourced their tech support to India, thus getting Americans used to dealing with idiots with Indian accents. Corel, for example, is now using Indians for Tech support. And when I stopped my automatic renewal to This Old House Magazine, I got an Indian call center.

  • Frank Smith

    Those numbers are all spoofed. They are meaningless.

  • Frank Smith

    You may want to invest in Angie’s list. And keeping the BBB site bookmarked is helpful too. More importantly, you should always deal with local businesses. Even desktops aren’t too heavy to carry into a storefront. If you can’t find a small business, Office Depot does computer repair. Most importantly and easiest, get ERUNT (Emergency Recovery Utility NT), which automatically backs up your registry on a daily basis. Scammers can sometimes corrupt the Windows recovery file, so this program gives you a backup to that. If your computer goes bonkers, open it in safe mode and restore the registry to a week in the past. This has wroked every time for me.

  • Frank Smith

    If you had 1727 viruses, your computer would be dead in the water. Run Windows restore to get an earlier registry version, and I would strongly suggest you get ERUNT (Emergency Recovery Utility NT), in case they try and corrupt your restore file.

  • Frank Smith

    Get an answering machine. Let it ring. If it’s the scammers, they will not leave a message. If it’s legit, you can pick up when they start to talk. Or you can pick up, and when you hear an Indian or Chinese accent, hang up. It is not rude to hang up on someone you don’t know.

  • Frank Smith

    Get Firefox and Adblock Plus. It will block 99% of all popups. And NEVER click on a popup! You are just asking for trouble.

  • Frank Smith

    Unplug the computer, turn it back on, hit F8 when it starts to boot, choose Safe Mode, then, when Windows opens, choose Restore. Then roll back to an earlier version of the registry. Most of these idiots operate by altering the registry settings.

  • Frank Smith

    The Windows equivalent is ERUNT (The Emergency Recovery Utility NT), if Restore doesn’t work. Some of these bozos will lock up Windows Restore. Mine hasn’t worked for years.

  • leideedi

    I got a Trojan pop up error on my laptop and the pop up information told me to call 844-854-6864. I called the number and a male with a mid eastern accent answered the phone “Premium Tech Support – how can I help you”. I hung up. I assumed it was a scam and was just interested in who answered the phone.

  • Debbie Anderson

    Wow, I had forgotten all about posting this. Well, it’s been 7 months with no further problems. So the Time Machine restore must have worked? I’m so sorry you’re experiencing such difficulty with ERUNT.

  • Ron

    Beware of IncrediMail. They are operated from India. If you have a problem they will connect you with a “tech”. They have assigned me a log on that was very difficult to get to log in numbers. My computer is in the shop because they implanted to log in deep into my registry. It takes a complete format to undo the damage and spyware they have installed. My computer crashed when attempting to delete their password. IncrediMail e-mail looks nice but is a complete security scam.

  • Proper Velocity

    interesting, I used that software like 10 years ago, but I never needed help so I never got any remote software installed. I stopped using IncrediMail about 9 years ago and I just use Office 2016 now and have setup Outlook. I also have Kaspersky installed and it checks my Outlook email accounts. Just to be on the safe side I have Malwarebytes Anti-Malware Premium and Malwarebytes Anti-Exploit Premium.

  • Proper Velocity

    they seem to always come from India and 99.9% it was a false message.

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  • George Spelvin

    I’ve had MBAM for years and just pulled up a few of the “blacklisted” sites. Why isn’t the web protection blocking these?

  • George Spelvin

    No. ioBit (its authors) were caught red-handed a few years ago for having stolen Malwarebytes database. They’re crooks and I wouldn’t trust them for a second.

  • George Spelvin

    Screw off, spammer. Your disqus profile says “CEO of go4customer” so, because of this, I’m blacklisting your site for all my clients. You clearly have no morals.

  • George Spelvin

    Richard, did you ever get your shift key fixed?

  • Phillip Ward

    80yo Mother in law opened up a browser and had a message indicating the PC had a virus, She could not close anything so she called the number displayed,

    Mega Technology Limited was the company name,
    They told her that her antivirus was not good enough, when she suggested she speak to me first they were all over her with an urgency spiel. anyhow she departed with $149 au via Credit card
    They installed AVG 2015 Internet security, this was already installed
    They installed remote access software
    They did a heap of tweaking (Reg hacks)
    she is an old woman that is trying to understand the internet and they shafted her. Second person in the retirement village that I’m aware has been hit with this type of scam.
    I have reported it to the ACCC, the UK Police(It looks like a UK Company) and the UK ombudsman.
    Guessing the moneys gone but Card is now cancelled.

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  • yamileon xfz

    well its time to have some fun

  • Carol Davis

    I received a security error pop up on google chrome telling me I had a trojan horse infection and should call 8448546864. Advised me to not shut down and not try to fix it myself. I am running a scan..All seems well. Guess I will find out when I shut down.

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